About _VOIS:
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India in 2024.
Key accountabilities and decision ownership:
- Monitoring network usage, activity and trends for potential leakage and fraud patterns through the help of using the RAID platform.
- Assurance checks performed using RAID application to ensure there is integrity across all platforms. This involves completeness checks to ensure we maintain a one to one relationship for each customer across the various platforms.
- Ownership of key margin assurance and fraud detection controls, taking responsibility for driving the resolution of issues identified by those controls.
Key Job description:
- Supporting the Margin Assurance Manager in performing risk analysis, investigating unusual trends in revenue or cost reporting and conducting product or service post implementation reviews.
- Establishing effective partnerships with other business areas to resolve issues and champion the need for margin assurance and risk management.
- Prepare Margin Assurance reports, risk assessments and provide health check results as required.
Core competencies, knowledge and experience:
- Experience in Data Analytics, Revenue Assurance, Risk Management, Billing Quality Assurance or Internal Audit role.
- Telecommunications experience preferred but not essential
- SQL data querying and analysis ability
- Experience using data visualisation tools, also any RAID knowledge will be beneficial
- Ability to identify and resolve breakdowns or gaps in controls across all revenue and cost streams
- Highly flexible and able to cope with changing demands.
- Good communication skills with ability to influence stakeholders
- Ability to prioritise multiple deliverables.
- Highly organised with good time management and attention to detail
- Personal drive to see tasks through to completion.
