Job Description
Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
- Cleans and maintains areas of responsibility according to set standards and procedures.
- Replenish guest supplies.
- Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.
- Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.
- Communicate all necessary information such a, sick guest, pet in-house and others.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section room report as well as a daily productivity report
- Attend daily briefings with supervisor and takes on daily assigned tasks
- Reports lost and found articles to the security office immediately
- Handle guest complaints, reporting them to Supervisor immediately
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policy
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Carries out additional duties assigned by his/her Supervisors.
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
Qualifications
Minimum 1 year of experience preferably in luxury hotel
Post-Secondary Education or relevant qualifications in Hotel Management
Additional Information
- Oral and written fluency in English
