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Managing Director, Controller Reconciliation Utility Head - Hybrid

2 days ago 2025/08/09
Other Business Support Services
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Job Description

We live in an increasingly complex world.  Companies these days are either born global or are going global at record speed.  Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives.  Citi is a bank that’s uniquely positioned for this moment.  Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot.


Shape your Career with Citi


Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.  Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.


We’re currently looking for a high caliber professional to join our team as Managing Director, Controller Reconciliation Utility Head - Hybrid(Internal Job Title: Balance Sheet Reconciliation Function Grp Mgr - C16) based in Mumbai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:


  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.


  • We empower our employees to manage their financial well-being and help them plan for the future.


  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.


Citi Finance is responsible for the firm’s financial management and related controls. The team comprises disciplines including Treasury, Tax, Controllers and Financial Planning & Analysis, and manages and partners on key Citi initiatives and deliverables, such as our quarterly earnings process and ensuring Citi’s compliance with financial rules and regulations.


The Financial Planning and Analysis Senior Group Manager is a senior management level position responsible for providing management with an analysis and insight of Citi’s financial results in coordination with the broader Finance team. The overall objective is to manage professional team(s)/department(s) and apply analytical thinking/knowledge of data analysis methodologies to create and analyze reports that gauge Citi’s alignment with forecasted performance.


In this role, you’re expected to:  


The position (Balance Sheet Reconciliation Functional Lead) is responsible for leading key business processes related to the US GAAP Financial reconciliation of Balance Sheet Accounts. This is senior leadership role within Controllers function with oversight of 300+ reconcilers/reviewers across the globe, including outsourced partners. The role is part of Controller Organization, reporting to Controller Systems & Data Operations (CSDO) Head, who is a direct report to Citi’s Chief Accounting Officer & Corporate Controller.


CSDO is responsible for all systems and data operations for Controllers covering ledger systems, non-ledger systems, BS Reconciliation and several transformation programs. Reconciliation Utility is one of largest single function in all of controllership, supporting all business segment and asset class controllers. The role also acts as the primary sponsor for all technology initiatives in this space.


CORE FUNCTION


  • Ownership for running controller’s centralized reconciliation function in accordance with Balance Sheet Reconciliation & Substantiation Policy, Procedure and Minimum Standards. This needs deep understanding of the different business segments, data & transactions flows and accounting under US GAAP


  • Continuously review departmental processes and procedures for automation to maintain efficiency and accuracy of reporting. Ensure processes are properly documented and are SOX complaint.


  • Ensure all strategic priorities of the Controllers Systems and Data Operations and Reconciliation function are given senior level focus.


  • Point of escalation for Segment Controllers, Balance Sheet Governance (BSG), SOX Controllers and Operations Leadership. Escalate and facilitate remediation of material reconciliation exceptions in coordination with Account Owners.


  • Drive timely, complete and accurate attestation of all owned GL account keys in compliance with BSR&S Policy, reduce red account balances and any risk exposure


  • Partner with BSG in driving monthly Account Review Forum (ARF) with Account Owners Groups and senior controllers and ensure all significant reconciliation and substantiation exceptions are highlighted and discussed for remediation.


  • In partnership with Technology, drive automation and Straight through Processing. In addition,  design and implement AI solutions to detect anomalies and generate more intelligent reconciliation documentation for Account Owners to review and attest


  • Play a key role in driving and support implementation of strategic ledger. Formulate strategy and execute UAT for the reconciliation function.


  • Serve as subject matter expert (SME) on business/ accounting/financial reporting issues related to Reconciliation and substantiation matters, understanding data handoffs and facilitate identification of data breaks and data quality issues impacting reconciliation.


  • Understand the interrelated dynamics of the Reconciliation Function with the overall detective control framework of the Bank, Second and third lines of defense.


  • Engage with other senior leadership across controllers Group and drive location level strategic priorities of the organization.


TALENT DEVELOPMENT


  • Leading controller’s centralized reconciliation function (300+ members across India, Philippines, China and a small presence in Costa Rica), including all aspects of people management such as hiring, team building, development, performance evaluation, and compensation


  • Build these capabilities by recruiting and training appropriate junior and senior level staff, build sustainable training programs, help drive implementation of globally standard process improvements and automation tools


  • Acquire, develop and retain diverse talent that has end-to-end process knowledge, business and product knowledge and analytical skills to drive process excellence


ENHANCING CONTROLS


  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards


  • Active participation and lead in global Internal Audits as well as KPMG audit engagements


  • Establish and maintain appropriate documentation/controls to ensure the integrity of financial, regulatory and management information.


  • Create effective control environment to ensure adherence with all internal and external policies and procedures. Direct and coordinate audits and internal reviews. Establish a process to ensure all necessary reporting functions are operating effectively and efficiently


  • Drive zero tolerance culture on control breaches


  • Drive and coordinate remediation of all high and medium risk End User Computing tools


As a successful candidate, you’d ideally have the following skills and exposure:


  • A successful candidate needs to have following skills and exposure:


  • Seasoned leader with extensive years of proven experience in running scaled, hi-impact and dynamic operations


  • Strong knowledge of accounting, financial reporting and/ or product control


  • Experience developing and leading high performing and motivated teams across geographies


  • Very high degree of strategic thinking – ability to quickly synthesize large amount of data and information, translate actions into a coherent, time-bound plan, and ability to articulate the same to senior audience that will regularly include Citi’s Corporate Controller and Ops Heads


  • Outstanding presentation skills. Ability to write concise and high-impact presentations is a key to success. This individual will need to regularly present options / recommendations / solutions to leadership and lack of ability to crate impactful presentation and without that skill set, will be severely handicapped to drive the points home in a succinct manner


  • Outstanding verbal communication skills – ability to articulate complex issues with getting stuck in technical jargon or process details and have the gravitas of presentation for his / her ideas to be considered seriously by key decision makers


  • Strong financial management skills – ability to do real-time HC-based expense fcsting and willingness to constantly reorganize team capacity / structure to optimize expenses through small- and large-scale process re-engineering


  • Ability and willingness to make decisions with incomplete information and be agile to pivot as needed


  • Natural project management skills – ability to translate any execution need into a series well-coordinated tasks, with timeline and ownership, and follow that simple approach to delivery


  • Demonstrated ability to manage risks and enhance controls in complex financial accounting processes


  • MBA strongly preferred


  • CA or equivalent academic degree is a plus


Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.


Take the next step in your career, apply for this role at Citi today


https://jobs.citi.com/dei


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Job Family Group:


Finance

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Job Family:


Balance Sheet Reconciliation

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Time Type:


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.


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View the EEO Policy Statement.


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