Job Description
About _VOIS: _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Role Purpose An IT Business Analyst is required to join our growing team who support Vodafone in delivering high profile internal and customer facing projects and programmes
Experienced in a wide range of business analysis tools and techniques, your focus will be to:
• Effectively capture, document and manage business need (including shaping and scoping ideas, aligning to business strategy and business goals, eliciting business requirements, and ensuring traceability of requirements throughout the project lifecycle)
• Accurately assessing business architecture impact (including the impact of change on existing process, organisation and technology, capturing and documenting new and updated business processes, business intelligence, data and information modelling)
• Work closely with a range of senior stakeholders from both the business and technical teams, to ensure that we deliver simply brilliant products and services to our customers, and cutting edge IT to our staff
Working within our IT Business Analysis team, you will lead the analysis effort on significant and often market leading projects, through owning and facilitating the requirements process and providing analytical and commercial insight to drive solutions.
A confident communicator with strong influencing and negotiation skills, you will be experienced in working up to senior management level and have the ability to structure complex information and communicate in the most appropriate way to the relevant stakeholders.
We feel these opportunities would best suit proactive, adaptable individuals with skills and experience in using a wide range of business analysis tools and techniques, who are keen to develop their careers in a fast-paced, commercially driven, customer-focussed environment.
Key Accountabilities
Identify, build and maintain trusted relationships with all the key project stakeholders.
Keep Project Managers and Solution Architects updated on project activities and escalate where necessary
Understand and shape scope of the project and the business driver behind change
Using appropriate business analysis tools and techniques to gather document and communicate the Business Requirements effectively.
Assess the impact of proposed changes and provide an impact assessment to the project scope and deliverables.
Lead the analysis effort on projects by taking responsibility for providing insight to required change, developing the initial project concept, challenging assumptions, prioritising business needs and owning the requirements process.
Drive and lead the requirement activities on a project/programme whilst maintaining the customer at the heart of everything we do.
Document and communicate business design to ensure clarity of understanding on impacted stakeholders and business sponsors using appropriate tools, techniques, and guidelines.
Use Business Architecture methods, where appropriate, to ensure the people, process and technology impacts of the project are clearly understood.
Actively identify and engage in opportunities for Continuous Improvement to evolve the capability of the team.
Actively participate in the growth of the team by sharing project and business knowledge.
Keep the Analysis and Design Senior Manager updated of any risks, issues or changes to any resource estimates.
Build and maintain open communication both internally within the team, and externally with project stakeholders, customers, suppliers and peers
Ensure that key stakeholders understand the value of the business analysis activities and how they fit into the project delivery lifecycle.
VOIS Equal Opportunity Employer Commitment India: _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
