Manager_ Quality Assurance Consultant

• 6-8 years’ experience in  IT /Software sector with  minimum  3-5 years in quality assurance’s.
• Post-Graduation / Graduation
• Must have handled Internal and external Quality Management Certification or customer audits
• Certification ITILv4, ISO 20000-1, SAFe, Agile, PMP/Prince2
•  Candidate should be well versed in conducting audits and SQA reviews for delivery processes.

Essential

• Agile and waterfall – methodologies
• DevOps knowledge
• Project Management
• Implementation experience of CMMI SVC
• Optional Six Sigma Yellow/Green Belt
• Candidate should be well versed Software Engineering process. (SDLC)
• Practices and should have know how of Ticketing tools Like Remedy  Service Now etc

QA Audits & Trainings

• Conduct  quality audits to ensure adherence and compliance to defined and applicable IQMS & Business processes.

(CMMi, TMMI, Agile, DevOps, CI-CT-CD pipelines)

• Review service specific process tailoring requirements (identified by Service Delivery teams for their business context) (Handing exception trackers, kind of deviation)
• Conduct process Trainings for Delivery Teams

(Conduct trainings on Methodologies, Agile, DevOps, etc)

Project Management

QA Reviews

• Ability to review  delivery processes from performance perspective  and identify Risks , Gaps and improvement opportunities (Project Risk Management)
• Ability to  analyze data of services (Incident/ Service request etc.) and determine trends. (Incident management, Tickets, SR, etc, as per SOPs, ITIL, ITSM, etc
• Process flow analysis to identify  value added   and non-value added activities and suggest improvements
• Work as partners with Delivery team  and help them achieve Quality  objectives