Manager - Transitions and Transformations

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience

Your Role and Responsibilities

• As a transition manager you will assume overall responsibility and accountability of Hire to Retire transitions. The successful candidate will be responsible for overseeing your assigned transition process, ensuring a smooth and seamless transfer of services, and meeting all project objectives and deliverables. This role requires strong project management, coordination, and communication skills working as part of a larger transition team.
• You will provide transition support for establishing processes, metrics identifications and reporting
• Manage IBM and client stakeholder engagement.
• Monitor your transition spending to ensure costs are within approved cost case budget.
• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
• Responsible to achieve transformation at a high level of change management experience.
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery

Key Competencies:

• Contracts Review: Ability to review and interpret contracts to ensure compliance and alignment with project objectives, requirements and deliverables.
• Team Management: Skilled in managing and leading cross-cultural, cross-geo teams of transition, transformation resources and subject matter experts.
• Project Management: Strong project management skills, including planning, execution, and monitoring of projects, skilled in project management tools – Monday.com preferred.
• Critical Thinking & Problem Solving.

Required Technical and Professional Expertise

• Graduate or postgraduate with a minimum of 9-10 years of experience in Hire to Retire Transitions and Transformations
• Proven experience in creating and developing value propositions, business cases, and industry-specific offerings
• Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
• Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes
• Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments
• Proven experience in understanding end-to-end Hire to Retire processes. In-depth process knowledge in reporting, management reporting and analytics

Preferred Technical and Professional Expertise

• None