Manager-Transition Management

Responsibilities Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned Provide feedback to TM/s on service design & solution documentation Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site) Collaborate with TM/s and local site management Monitoring and reporting on transition progress Resolving transitions issues, document risks and create mitigation plans Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) Ensure correct application of transition methodology to each transition being managed by the Transition Coordinator Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion. Qualifications Minimum required: Minimum 1-3 years of relevant experience in a similar position (TC/Manager/ Project Manager) in an international SSC or BPO environment Preferred: 3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment.