Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – Transaction Management
Principal responsibilities
- The role will require technical excellence and people management expertise to achieve target deliverables combined with the ability to get work done from administrators and / or SMEs to achieve target KPIs.
- Multi-tasking with ability to independently prioritize workload without impacting deliverables.
- Provide support for seamless re-migration, on boarding of new business and funds in line with Global Operating Model
- The role will demand leading a team of individuals to drive excellent client service within the standard model, of promoting continuous improvement of processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.
- The individual needs to be flexible to work shifts, respond to additional business need if required and work closely across different jurisdictions and cultures
- The individual has to keep the team motivated, ensure they perform at their best and work towards increasing the team’s overall performance in terms of productivity & quality.
- Liaison and coordination with internal and external stakeholders to drive service excellence. Individual also has to develop good working relationship with peers in other process and most importantly with the business partners.
- Build robust and open business relationships. Conduct monthly BAU calls. Ensure regular minute discussions with BPs to develop relationship and understand requirements.
- Be the first escalation point in resolving issues with the Business Partner on a timely & ongoing basis.
