Manager-Talent Transformation

Introduction
IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement & supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services and telecom. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).

Your Role and Responsibilities

• You are responsible for handling finance clients in different industries and across Finance and Accounts. You will own client engagements / contracts across geographies & provide transition support for establishing processes, metrics identifications and reporting
• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring, and leading the team
• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met

Required Technical and Professional Expertise

• Minimum 8 – 15 years of experience in Talent and Transformations (HRO – EDM , Payroll , HR Back Office, Talent Management and Recruitment)
• Proven experience in creating and developing of value proposition, business cases, industry specific offerings
• Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
• Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes
• Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments
• Experience of working in a BPO/Shared Services environment with exposure to Global Clients

Preferred Technical and Professional Expertise

• Graduation / Post Graduation in any discipline
• Proven experience in understanding of end-to-end HRO / HR Service. In depth process knowledge in central finance reporting, management reporting and reports
• Ability to influence people internal/external customers, Operations and Finance partners
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications