Manager - SRE

Overview Event Management:  Set up and manage monitoring tools to track MS Power BI and downstream Application performance and health.  Monitor, maintain, and optimize Power BI dashboards to ensure they are functioning correctly and efficiently.  Generate reports and provide insights performance, incidents, and improvements.  Collaborate with cross-functional teams to implement preventive measures and address emerging concerns promptly. Incident Management:  Respond to and manage incidents related to Power BI and associated downstream systems, investigate and track incidents to resolution in a timely manner and within predefined SLAs.  Perform Root Cause Analysis (RCA) to the underlying causes of issues. Implement long-term solutions to prevent recurrence of incidents.  Support and maintain Azure Data Factory pipelines, ensuring data ingestion and transformation processes run smoothly.  Monitor and troubleshoot Databricks environments, optimizing performance and resolving any issues that arise.  Manage and maintain UiPath automation workflows, ensuring they operate reliably and efficiently.  Execute and document post-incident summaries, root cause analysis and mitigation protocols to lessen the likelihood of repeat incidents. Collaboration and Communication:  Execute the communication of incidents to relevant stakeholders, relaying information on business impact, risks, prioritization, mitigation, and estimated time to resolution.  Participate in on-call rotations to provide timely responses to production incidents and contribute to swift issue resolution. Change & Release Management:  Execute Service Introduction & Service Acceptance process, to validate and test the Business Application (MS Power BI & digital products) prior to production deployment / redeployment.  Deployment of products and enhancements with minimal disruption to production systems. Knowledge Management:  Documentation of processes, procedures, standards, and SLAs of S&T BI & Reporting Services in Service Knowledge Management System (SKMS) Continual Service Improvement:  Continually seek opportunities for improvement, automate repetitive tasks and reduce manual intervention. Responsibilities Qualification: Education:  Degree in Computer Science, Computer Engineering, or related field preferred Experience:  6-9 years of experience; with minimum 3+ years of experience in Site Reliability (SRE roles) / IT Application Support role  Candidates must have strong background in supporting and managing MS Power BI Application and hands on experience with least one of the specified technologies (Azure Data Factory, Databricks, Uipath).  Candidate must have proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role.  Experience in Developing and implementing automation scripts and tools to improve Application reliability and operational efficiency.  Candidate must be willingness to be an integral part of the Production Support team, to work in UK, US shift hours and weekend shift on rotation.  Candidate must demonstrate a willingness to learn and adapt to new technologies as needed. Preferred Qualifications:  Certifications in Azure, Power BI, or related technologies.  Experience with CI/CD pipelines and infrastructure as code (IaC) tools.  Familiarity with ITIL practices and principles. Technical Skills:  Candidate must have experience with monitoring and logging tools such as Azure Monitor, Prometheus, Grafana, or similar.  Strong understanding of cloud platforms, particularly Microsoft Azure.  Proficiency in scripting languages such as Python, PowerShell, or Bash. Soft Skills:  Ability to work is a fast paced, agile environment with large cross-functional teams.  Ability to manage multiple priorities at the same time.  Strong problem-solving skills and the ability to work under pressure.  Excellent interpersonal and communication skills, both written and verbal  Attention to detail and a proactive approach to identifying and resolving issues. Qualifications .