Manager, Specialist, Productivity Solutions

Job Description

R2 Manager, Specialist, Productivity Solutions

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

Under the direction of the Product Manager, this role will encompass engineering and delivery of enterprise solutions for PDF, electronic signatures and core applications. This role is critical in shaping the infrastructure and solution delivery aimed at enhancing the overall experience of our services. This position requires an individual who can execute delivery of the product roadmap as well as resolution of technical issues. The ideal candidate will possess a global mindset and demonstrate an ability to collaborate effectively with international teams and business units. The role will be an integral part of a high-performing global team and requires an individual who excels in relationship and process management across various areas within a highly regulated pharmaceutical setting.

What will you do in this role:

The role demands a technically proficient, resourceful, and self-motivated individual who possesses a keen attention to detail and the ability to prioritize tasks effectively, even under significant pressure. This person will also need to demonstrate exceptional problem-solving skills and a strategic approach to tackling complex technical challenges.

Beyond technical expertise, the individual must exhibit strong collaborative skills, as they will be working closely with various teams on projects related to Application Services, Deployment Services, Applications Owners, Desktop Engineering, and Information Security.

This position offers a unique opportunity to operate in a dynamic environment where the development and maintenance of new processes for sustaining the computing ecosystem are critical. We are committed to providing competitive remuneration and a challenging career in a leading global healthcare company.

Primary job responsibilities include:

• Engineer, manage, test and release Adobe desktop application for packaging and deployment.
• Handle client packages, policy updates, performance, impact, and problem analysis with multiple stakeholders.
• Manage the baseline configurations for Adobe Sign and DocuSign including new vendor new feature releases.
• Follow technical guidance and executing implementations.
• Partner with the Active Directory team to engineer and sustain the structural hierarchy.
• Own third and fourth level support to identify root causes and develop strategic solutions for requests, change process requests (CPRs), and outages.
• Drive vendor escalations for ticket resolution.
• Execute global standards, policies, and Service Level Agreements (SLA) for the product and ensuring adherence.
• Engineer and manage the global desktop and applications environment, ensuring core application solutions are integrated smoothly into the Windows image.
• Establish technical standards for applications, OS, browser security compliance, and hardening. Test and deploy group policies, baselines, and configurations in DEV and PROD environments.
• Develop and maintain risk assessment standards for application analysis and vulnerability assessments. Provide 2nd and 3rd level support, identifying root causes and strategic solutions.
• Develop and maintain global privacy documentation
• Collaborate with various teams on projects related to App Services, Deployment Services, Applications Owners, Desktop Engineering, and Information Security.
• Work across IT and business areas to develop new processes for maintaining the computing environment.

What should you have:

• A minimum of 4 years of practical experience in engineering and supporting Windows, Mac environments in large enterprises
• A minimum of 3 years of practical experience in managing core applications (Office, Adobe, Middleware) on the desktop, ensuring they are engineered with security compliance, governance adherence, and standards in large enterprises.
• Extensive technical troubleshooting capabilities
• Proficiency in documenting and maintaining Standard Operating Procedures, Work Instructions, and System Development Lifecycle Management processes.
• Fluency in reading, writing, and speaking English.
• The ability to effectively communicate with various project stakeholders, including IT leadership, business customers, team members, and other IT colleagues.
• Strong intellectual curiosity and a demonstrated capacity for professional growth

Desired Skills:

• Ability to take initiative and function with minimal supervision in a highly demanding environment.
• Exceptional technical and analytical skills with the capacity to swiftly assimilate new technologies.
• Proficiency in ITSM Framework, ITIL framework, or TOGAF framework (certification is desirable)
• Work experience within the biopharma industry and/or other regulated environments.
• Extensive technical knowledge and a thorough understanding of Group Policy configurations and Windows 7+ in regulated environments.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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