Are you passionate about mobile apps? A Solutions Engineering Manager you will lead a team of Solutions Engineers in Content Apps and Partner Engagement (CAPE) team, who support world class technical solutions to enable developers distribute their apps and games within the Amazon Appstore, and grow their businesses.
The role encompasses managing a growing solutions engineering team that works with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be working as a player coach interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.
Responsibilities include managing support engineers, drive process and service improvements, monitor and improve day-to-day operational efficiency, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves owning specific app partner relationships externally driving development projects for building custom tools.
A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, great communication skills, strong customer focus and ability to lead collaboration with multiple cross-functional teams and loves a fast-paced environment.
Key job responsibilities
• Lead a team of highly talented Solutions Engineers responsible for managing support for third partner app developers.
• Lead and manage the team that drives organizational standards for operational excellence and resiliency
• Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
• Participate in incident management to resolve in-field issues and communicate with a global audience.
• Develop and maintain a culture of innovation and operational efficiency in the team.
• Manage the design and development of new tools and software solutions supporting to drive operational efficiencies and automation.
• Hiring, growing and retaining engineering team, keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
• Develop and execute against organization and team roadmaps, goals and strategies.
About the team
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
• Bachelor’s degree in Computer Engineering or related technical discipline
• 7+ years of software/systems engineering and operations experience
• 4+ years’ experience managing people. Experience in hiring, building, and supervising high performance teams
• Experience with mobile and web applications, Restful APIs, web services, systems administration, programming/scripting (Java or C++, React, Perl or shell scripting), understanding of monitoring and metrics.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Master’s degree in Computer Engineering or related technical discipline
• Ability to handle multiple competing priorities in a fast-paced environment
• Scalable and complex software development experience
• Substantive hands-on experience solving systems and operations problems
• Passionate and experienced in establishing, measuring, and meeting service level agreements, metrics based management, improving the availability, performance, and quality of systems
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• A proven track record of taking ownership and driving results on technical support projects and development projects