At Acceldata, We are revolutionizing data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organisation's unique needs. Our platform integrates various technologies, enabling seamless data observability for modern enterprises. About the Role: As a Manager, Solutions and Services team, you will be a people leader. You will oversee the post-sales technical strategy for our strategic customers and ensure that use cases are implemented smoothly and efficiently.
What You'll Do
Oversee and manage a portfolio of 20+ concurrent projects, ensuring timely and successful project delivery.
Drive performance metrics, including profitability, resource utilisation, and customer satisfaction.
Collaborate with stakeholders to establish project scopes, goals, deliverables, and timelines.
Develop and implement strategies for efficient resource allocation across multiple teams and projects.
Provide regular portfolio performance reports to executive leadership, including revenue forecasts, project status updates, and team performance metrics.
Foster a high-performance culture focusing on continuous improvement, customer satisfaction, and operational excellence.
Manage customer relationships to ensure satisfaction and promote future business opportunities.
Collaborate with cross-functional teams to align professional services with business goals.
Resolve escalations and challenges within projects to ensure customer and internal stakeholders' expectations are met.
What You'll Bring
Strong desire to tackle hard technical problems and proven ability in driving executive alignment in accounts that guides strategic data infrastructure decisions and establish partnerships through adoptions and growth.
Proven leadership and people management skills, with the ability to mentor, coach, and develop talent.
Strong PS management expertise with a track record of delivering successful Customer projects. Excellent financial acumen, with the ability to manage profitability, cost control, and resource allocation.
Exceptional communication and stakeholder management skills, with the ability to present complex data to executive leadership.
Ability to drive high standards in project governance, risk management, and compliance. Strong organisational and multitasking skills, able to manage multiple priorities in a fast-paced environment.
A customer-centric approach with strong problem-solving abilities to resolve issues and ensure satisfaction.
7+ years of experience in professional services with 3+ years in a management role, Bachelor’s degree in IT, Business Administration, or equivalent experience.
