Manager / Senior Manager - Data Governance & Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global acommunity of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and important to you with benefits, programs, and flexibility that support you personally and authoritatively.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, aiming to uphold our things we value and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The U.S. Consumer Services Team is responsible for suite of consumer products, services, and experiences in the U.S., including premium cards, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Data Office (USCDO) is responsible for data management initiatives including creating new data assets, implementing data quality rules for USCS Data Quality Monitoring, supporting platform migrations, and data issue remediation.

Additionally, USCDO is responsible for advancing Data Governance principles and policies across the data assets underpinning our consumer products.

USCDO is looking for a manger to lead end-to-end implementation of both data management and data governance opportunities across all aspects of U.S. Consumer data, for developing new data assets, creating roadmap for data products & capabilities, Ingesting data into Cornerstone/Lumi , Drive USCS teams compliance to Amex Data Risk Management Policy, implementing Data Quality Controls, and confirming Data Issues are remediated. 

The manager will have to partner across various business units, technology teams, and product/platform teams to define and implement the data management and governance strategy.

Responsibilities:

• Develop & maintain data products & solutions, highly relevant for USCS business growth – in collaboration with USCS business teams, tech partners and other teams
• Create and handle the product roadmap for the USCS data assets & capabilities
• Work closely with technology teams to design, develop, test and deliver defined capabilities.
• Cultivate and chip in to a culture of ownership, follow-through, and collaboration by adopting a mentality of going above and beyond to make the team successful.
• Develop strong domain expertise on both internal and external data assets.
• This role requires a high degree of collaboration with our key partners technology team, USCS teams, and table owners.
• Ability to perform data queries, working with large data sets, and analyze the results.

Minimum Qualifications:

• 4+ years of experience in Product Management, with experience in software product management throughout the product life cycle; from discovery to optimization, product delivery and maintaining product health
• Strong analytical and tech skills, including SQL, Python, Shell Scripting, BigQuery & Google Cloud Platform(GCP)
• Understanding of classical ML techniques, GenAI and ability to identify & translate new business opportunity into business-friendly solutions
• Knowledge of Fuzzy Matching Algorithms (Jaro Wrinkler or equivalent) , Box Plot Methodology
• Proficiency in hypothesis testing & data-driven analysis
• Ability to translate business requirements to technology partners
• Ability to navigate roadblocks and get results to keep initiatives/work moving
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.