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Job Description

JLL empowers you to shape a brighter way.  


Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   


The candidate will be responsible for supporting and collaborating with APAC based BU Leads/ Stakeholders ensuring timely and accurate delivery of team. The role will require the candidate to understand and lead team members responsible for data management and streamlining, creating customized dashboards, generating client level reports, manage CRM systems for the teams. The candidate will also be responsible for team management including overseeing team’s performance, skill development.


Candidate should have exemplary prioritizing skills, attention to detail along with a strong knowledge of databases, reporting tools and CRM systems.


Multitasking abilities along with a proactive and flexible approach with senior level stakeholders


Attention to detail with excellent quality control capability.


Flexible workstyle and ability to work in high-pressure situations.


About JLL


We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.


If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!


What this job involves:


The candidate will be reporting to the Head of Sales Operations and responsible for managing APAC team’s stakeholders, clients, fee earners and BU Leads including communication, planning and deliverables.


Leading a high performing team (10 - 12 members): Provide timely feedbacks, recommend trainings, build performance efficiency and constructive communication with team members.


Ensuring effective governance, processes, CRM systems, tools, reporting metrics, adherence to SLAs and TAT.


Create workflows and SOPs and manage databases, CRM tools for reporting analytics.


Reporting and presentations: Creating various reports, dashboards or presentations for the clients, stakeholders for regions and accounts, various business line leaders and team.


Sounds like you?


  • Manage senior professionals / stakeholders and their expectations in a high-pressure environment.
  • Excellent English communication skills – both written and verbal
  • Experience with quality control, TAT and SLA reporting, strong stakeholder management
  • Experience in creating SOPs and workflows.
  • Proficient user of Salesforce, Advance Excel, SharePoint administration, PowerBI, PowerApps, PowerPoint etc.

Employee specification


  • A Master’s Degree in Business Administration with 14-15 years of professional experience in leading operations team
  • 9 AM – 6 PM IST
  • Work Location: Gurugram

What we can do for you:


At JLL, our purpose is to shape the future of real estate for a better world.


We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.


Apply today!


Location:


On-site –Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!


JLL Privacy Notice


Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.


For additional details please see our career site pages for each country.


For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.


Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.


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