You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- Develop and deliver building robust signings governance framework in line with overall compliance and business conduct roadmap.
- Drive strong partnership with Sales and CLMs, business planners, Operational excellence, ONE.force and compliance teams to deliver compliant business growth.
- Ensure all audits, reviews and regulatory questions are addressed in a timely manner with inputs from all related stakeholders.
- Ensure colleague accountability program is well designed and executed effectively and efficiently.
- Ensure robust outlier strategy is in place and is delivering the value it is expected to deliver for the business.
- Develop and update process documentation on a regular basis and share subject matter expertise to optimize the sales process and field colleagues experience.
- Partner with L&D and business to design and develop training documents and deliver field trainings to make our field colleagues efficient and compliant in their role.
- Ensure we have the right PRSAs and all of those are updated and followed regularly.
- Provide data driven insights to leadership and key stakeholders in a timely and effective manner.
- Stitch together data driven story to be presented to Senior leaders in simple and easy language.
- Build positive relationships with key collaborators.
- Maintain E2E visibility on the business dynamics and the processes.
- Lead a team of analysts and be responsible for their development and trainings.
Minimum Qualifications
6-8 years of relevant work experience or Bachelor's Degree in equivalent field is required; Master's Degree is preferred.
Preferred Qualifications
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- Ability to prioritize and get results, delivering through a team in addition to as an individual.
- Resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking in order to derive relevant, data-driven insights.
- Have led large projects as a PMO with consistent record of successfully getting results on large-scale cross-functional initiatives.
- Ability to adopt a business mentality and link business strategies to specific initiatives.
- Expert knowledge of MS office tools especially MS Excel and PowerPoint
- Strategic, big-picture thinker with strong intuition for business and high degree of creativity in finding opportunities for products, services, new processes, and systems.
- Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges.
- Excellent communicator and understands the audience.
- Be an agent of change, ability to initiate and adopt change. Provides solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
