Manager , Revenue Operations

GAQ126R97We are seeking an experienced Revenue Operations Manager to lead a team of Revenue Analysts in our newly formed Databricks Global Business Services organization. In this role, you will be responsible for leading daily Order-to-Cash operations, supporting global revenue accounting operations, and ensuring a smooth revenue close process. You will play a crucial role in maintaining data integrity by ensuring all customer transaction and subscription information is accurate and reportable. Furthermore, you will collaborate with cross-functional teams to create and promote a scalable and efficient Order-to-Cash process. This position requires close collaboration with our core Revenue Operations teams based in the U.S., providing essential global financial support to Databricks.The impact you will have:Lead and manage a team of Revenue Operations Analysts, including performance management, coaching, and developmentPartner closely with cross-functional teams across the globe, including our US headquarters, to streamline and optimize revenue operationsManage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholdersMonthly metrics highlighting performance against agreed SLAs and KPIsMaintain and/or create detailed SOPs for all processesAnalyze signed contracts and completed orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelinesPartner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue teams to develop expertise in order-to-cash policies and proceduresCreate and maintain detailed records in our ERP and billing platform to support billing, commissions, forecasting, and revenue recognition processes, adhering to internal service level agreementsGenerate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunitiesExecute month-end accounting and reporting activities, ensuring timely and accurate financial close processesDocument controls and procedures for both new and existing business models to maintain compliance and operational excellenceProvide audit support for both control and substantive testing, ensuring compliance with internal and external requirementsCollaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as neededEnsure data integrity and accuracy within financial systems by performing regular reviews and auditsPartner with the finance transformation, IT, and engineering teams to streamline revenue operations processes What we look for:Minimum of 10+ years of in revenue operational accounting experience, with demonstrated experience leading and managing teams4+ years of managerial experienceStrong accounting background with experience in revenue operational accounting and financial close processesStrong understanding of usage-based billing models and associated financial processesProficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is requiredHigh level of analytical skills with the ability to interpret large datasets, generate reports, and create / perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets)Ability to adapt to evolving business needs and drive change management. Must be adaptive to changeProven ability to manage team performance, provide constructive feedback, and foster a positive and productive team environmentExperience in managing and resolving complex escalations related to revenue operationsAbout DatabricksDatabricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and InclusionAt Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.ComplianceIf access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.