Manager-Regional Operations & Customer Service

JOB DESCRIPTION:

The role is responsible for managing Customer Service and Logistics Operations of the Region.

CFA & Transport Management

• Manage CFA operation of the Region
• Ensure statutory compliance at CFAs
• Responsible for infrastructure upgradation of CFAs in line with business need
• Ensure compliance on distribution & quality SOPs
• Source transporters for secondary distribution
• Process payments of CFAs and transporters
• Identify and drive M&P initiatives and service level improvement opportunities

Stock Management

• Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
• Monitor FEFO & stock freshness at CFAs
• Ensure timely disposal of market return damages & expiries

Budgeting & Spend Management

• Responsible for preparing Distribution Budget for the region and tracking budget vs spend
• Responsible for rate negotiation with C&FAs, warehouse agencies and transporters

Customer Service

• Single point regional co-ordinator for SC related queries
• Oversee POSM distribution and sharing of information to sales team
• Ensure adherence to SLAs with internal and external stakeholders

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Supply ChainDIVISION:ANI International NutritionLOCATION:India > Mumbai : BKC BuildingADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 25 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)