Career Area:
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Ensures that products being built and processes being used adhere to all standards and requirements meeting the expectations of internal and external customers.
Responsibilities
• Performing quality reviews and internal audits; evaluating data and writing reports to validate or indicate deviations from existing standards.
• Monitoring engineering processes and products for adherence to company and regulatory standards and practices; participating in quality improvement initiatives and projects.
• Analyzing statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product.
• Recommending modifications to existing quality or production standards to achieve optimum quality.
• Conducts investigations and analyses which contribute to the development and implementation of methods, procedures and equipment that ensure quality standards for parts and prime products
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Quality Management: Knowledge of quality management methods, tools, BIQ, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Extensive Experience:
• Interprets results of quantitative and statistical tools and explains results to others.
• Communicates key benefits of a quality management process.
• Conducts and directs quality reviews.
• Develops expertise in quality assurance tools, techniques, and standards.
• Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles.
• Develops programs for motivating employees to meet or exceed quality goals.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Extensive Experience:
• Evaluates and makes contributions to best practices.
• Processes large quantities of detailed information with high levels of accuracy.
• Productively balances speed and accuracy.
• Implements a variety of cross-checking approaches and mechanisms.
• Demonstrates expertise in quality assurance tools, techniques, and standards.
• Employs techniques for motivating employees to meet or exceed accuracy goals.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
Level Extensive Experience:
• Creates processes with provisions to accommodate change.
• Helps others adapt to changing environments and accept new situations.
• Recovers from disappointments and setbacks.
• Works effectively with unstructured teams, situations, or environments.
• Leverages prior experience as a help towards handling changing situations.
• Makes progress in an atmosphere of ambiguity and uncertainty.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:
• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Extensive Experience:
• Utilizes preferred tools, techniques and methods for estimating project cost and time.
• Plans, estimates, staffs, organizes and monitors significant projects.
• Identifies risks and vulnerabilities; creates contingency plans.
• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
• Maintains open communication among project participants and interested parties.
• Communicates reporting requirements; creates monitoring and control mechanisms.
Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Extensive Experience:
• Consults on development and implementation of cross-functional standards.
• Participates in the development of organizational policies and practices.
• Develops and uses control and monitoring mechanisms for adherence.
• Collaborates with other functions on establishing and documenting joint standards.
• Participates in defining architectural principles and standards for organization.
• Ensures communication vehicles are effectively informing affected areas and employees.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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