MANAGER - QUALITY

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of  Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn:  John Crane: LinkedIn

Reporting to the Regional Quality Manager and functionally to the local site leader, Quality Manager will plan, coordinate and manage the development and implementation of all aspects of the Company Quality Assurance Program. Additionally, the role will be responsible for sharing the lesson learned and the best practices identified at the site with the Global Quality Organization

Responsibilities:

• Prioritize and manage QA department activities and workload to support the strategic goals of the company.
• Maintenance and improvement of our ISO 9001 management systems.
• Develop metrics and scorecard to guide improvement efforts.
• Establish and maintain site QMS internal audit.
• Train and develop QA/QC site personnel.
• Review and action customer incidents and inquiries.
• Lead corrective action process to ensure that identified causes are adequately addressed.
• Lead problem solving and root cause identification efforts.
• Lead new product qualifications for both product performance and manufacturability.
• Lead continuous improvement teams using Lean and Six Sigma tools using the following tools: Value Stream Mapping, GR&R, SPC, Cpk/Ppk, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why’s, Root Cause analysis, VOC, QFD, Error Proofing, Robust Design, FMEA, Cause and Effect Diagrams, Pareto Analysis, etc.
• Support Supplier Qualification and issue resolution
• Host customers during audits and visits.
• Review and understand customer documentation and requirements and ensure we comply
• Knowledge on “Y” Tree metrics
• Quality management system updates for what applicable
• Additional duties as assigned

Skills and Experiences:

• Bachelors in Engineering (Industrial, Mechanical, or Manufacturing Preferred)
• Knowledge and understanding of QMS Processes and ISO 9001.
• Certification as Internal Auditor or Lead Assessor
• Demonstrated experience in quality management tools, such as: Control Plans, Kaizen, 5S, Statistical Analysis, Root Cause analysis tools, Corrective Action Systems, FMEA, IPPAP and Cause and Effect Diagrams preferred
• Demonstrated ability to influence and build strong and trusted working relationships with internal and external stakeholders at all levels.
• Demonstrated experience in data visualization in Microsoft Excel and/or other data visualization tools such as Power BI.
• Effective written, verbal and presentation skills.
• Demonstrated ability to persistently pursue and achieve results. Uses data / analytics to proactively monitor and review plans to hit or exceed targets and drives continuous improvement..
• Knowledgeable and demonstrated experience in understanding of technically complex problems.
• Six sigma green belt/Black belt is preferred.
• Knowledge of ERP systems (such as SAP, AS400, QAD)
• English written and verbal proficiency

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane)