Job Description
Summary of Position -
The objective of this role is to provide overall project management of various projects at respective AGS center level & across functions, responsible for delivering on-time, on-budget and achieving high levels of internal and external customer satisfaction for AGS. Being the PMO & SMP implementation lead, the role is required to ensure ramp up of AGS service delivery effectively as per plan as well as work with Service Management Practice (SMP) leads to implement the service management practices at center / function level.
Center Project Manager -
- Planning and managing ramp up of AGS center
- Manage and own center ramp up in coordination with AGS Global PM
- Implement center level governance framework in close collaboration with enabling functions
- Co-ordination with On-site stake holders, HR, IT Project team on a regular basis to ensure functioning of activities and mitigate potential risks
- Center level projects/ program monitoring & reporting
- Lead, execute & track center level strategic projects / initiatives to enable center maturity & sustenance
- Collaborate with service delivery functions leaders on key stakeholder visits & preparing the storyline for effective presentations
- Take lead in solving center level problems using Lean Six Sigma methodology and liaise with the enabling functions like HR, Finance, REFS, Communications and operation teams
- Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
- Designing and developing strong relationships with senior stakeholders at center & global Transition & Transformation team
Service Management Practices (SMP) Implementation -
- Work with Service Management Practice Leads to implement the service management practices at respective center and functions
- Support in implementing all the AGS SMP’s, specifically – Center management, BCM, Employee experience, AGS Visitor Experience etc.
- Identifying use cases / requirements for SMP’s, work on implementing the solutions and scaling them effectively to support AGS functions
- Support / drive site level continuous improvement initiatives with Center Head & AGS CI team
- Engage with functional leadership on the SMP implementation and also manage the stakeholder communication on the implementation status / challenges / success stories
KPI - Key Performance Indicators -
1. Meet defined and agreed AGS implementation goals (i.e. - successful set-up of new AGS locations)
2.Meet metrics of cost optimizations & center level process streamlining
3.Implementation of center level governance structure in line with global AGS PM requirements
4.SMP implementation status as per plan
5.Program/Project delivery on time/on budget and at expected level of quality (e.g. planned savings realized)
Minimum Desirable Education:
University Degree, Master’s Degree preferred
Minimum Requi rement:
- 7 ~ 8 years of overall work experience
- Shared service organization experience
- PMP or equivalent trained
- Good power point presentation preparation & delivery skills
- Knowledge of management reporting
- Competence required in ramp up / managing shared services
- Global stakeholder management
- Lean Six Sigma knowledge (minimum Yellow belt)
- Proven track record in projects management and ability to work in a matrix organization
Desirable Experience requirement:
- 3+ Years relevant experience PMO / transitions / project experience with process improvement mindset
- Worked as a PMO / Projects manager in Shared Service organization
- Lean Six Sigma Green belt certification
- Understanding of the Healthcare industry
Languages -
- Excellent English both spoken and written
- Specifics -
- Functional Competencies – Industry knowledge (SSC/BPO industry), project management; Business planning; Continuous improvement, Strategy execution.
- Business acumen, analytical skills
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
