Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management, Offers ProgramGlobal Loyalty, Offers Program
Manager, Offers Product Development
Overview:
Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard’s Data & Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder’s past spend and transaction history to rank and determine the most relevant offers for each individual cardholder.
As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role be responsible for driving capabilities and initiatives around maximizing cardholder engagement with the program and creating a best-in-class user experience.
Job Description:
• Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space
• Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience
• Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience
• Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps
• Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points
• Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels
• Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes
• Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests
• Own the product requirements, delivery to markets, and ongoing support of your feature areas
Requirements/Experience:
Position requires at least three (3) years of experience as a Product Manager, Product Marketing Manager, or related.
Qualifying experience must include:
• Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.
• Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)
• Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery
• Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development
• Being a product manager with APIs and Front-End experience
• Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams
• Experience working with UX designers or agencies in creating user/consumer portals/sites/apps
• Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,)
Ideal candidates will also have experience in:
• Ad Tech/Mar Tech, and Front-End UIs
• Understanding of cloud technologies and services
• Identifying, sourcing, and working with 3rd party providers or vendors
• Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
