Manager - Process Excellence - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Designation: Manager – Process Excellence

Base Location: Navi Mumbai

Reporting to: Head – Process Excellence

Role Purpose:

We are looking for a Continuous Improvement (CI) Leader to drive process excellence across GSC Finance processes. The candidate will be responsible for identifying opportunities for optimization, implementing Lean methodologies, and fostering a culture of continuous improvement. This role requires strong expertise in Lean Management, Change Management, Stakeholder Engagement, and Training & Coaching

Key Role Responsibilities:

Building a Culture of Continuous Improvement:

• Champion and embed a Continuous Improvement (CI) mindset across teams through structured interventions.
• Create engagement programs, workshops, and campaigns to foster a CI culture at all levels.
• Collaborate with leadership to integrate CI principles into daily operations and decision-making.

Change Management & Stakeholder Engagement:

• Develop and execute change management strategies to ensure seamless adoption of CI initiatives.
• Influence and collaborate with senior leadership, Operational teams, and cross-functional stakeholders to drive process excellence.
• Act as a change agent to foster a culture of continuous improvement

Process Improvement & Optimization:

• Lead process transformation initiatives using Lean, Six Sigma, and other CI methodologies.
• Identify inefficiencies, eliminate waste, and enhance process effectiveness 
• Implement structured problem-solving techniques to drive sustainable improvements

Training, Coaching & Capability Building:

• Conduct Lean, Six Sigma, and Process Excellence training for teams to build internal capabilities.
• Mentor and coach employees on CI tools, methodologies, and best practices.
• Develop and implement structured learning paths for Operations teams to enhance their process improvement skills.

Governance & Performance Measurement:

• Establish governance to review progress on process maturity models, and performance metrics to measure improvement impact.
• Lead governance forums to review progress on CI initiatives and drive accountability.
• Present findings and recommendations to senior leadership for decision-making.

Skills & Competencies: 

• Minimum of 10+ years of relevant experience in leading continuous improvement initiatives
• Proficiency in lean management practices, tools and methodologies
• Strong analytical capabilities with the ability to derive insights from data and present actionable recommendations
• Strategic thinking with a focus on delivering measurable outcomes
• Excellent communication and stakeholder management skills
• Strong project management capabilities with attention to detail
• Change Management expertise with a proven ability to influence and drive adoption
• Stakeholder Management & Communication – strong ability to collaborate with diverse teams
• Training & Coaching experience to upskill teams on process excellence
• Negotiation & Influencing Skills to align cross-functional teams and drive improvements

Education & Qualifications: 

• Bachelor's degree and above.
• Lean Six Sigma GB or equivalent certification 

Preferred: 

• Experience working in finance processes such as Accounts Payable (AP), Accounts Receivable (AR), Payments, General Ledger (GL), and Tax.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.