Manager of Operations

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The Manager of Operations leads and manages a team of logistics professionals in the daily operations of the customer's logistics operations within logistics, customer service, compliance, transportation and other supporting functions.  Responsibilities include coordinating with the key customer and cross-functional teams to ensure the efficient flow of order processing, document creation and track and trace activities, as well as developing and implementing strategies to improve the efficiency and effectiveness of the logistics operations.

Key Responsibilities:

• Manage resources and KPIs across multiples shifts
• Lead and manage the daily operations of the site including managing staffing, setting goals, and ensuring strategic goals are met
• Manage customer expectations regarding daily operations and resolve regional escalations
• Identify and recommend value add operational improvements and cost savings opportunities
• Oversee all regional projects and implementations ensuring quality and provide status reports
• Build, Manage and maintain a productivity model to understand and record current workload and team capacity to ensure resources are allocated efficiently to achieve desired outcome
• Maintain and optimize regional standard operating procedures to ensure quality and efficiency
• Streamline processes and operational workflows between departments to minimize waste and maximize value to customer
• Develop and align team to meet KPIs and OKRs as agreed to with the client
• Develop teams with the necessary training, knowledge, and processes to perform consistently in their role
• Oversee team’s performance ensuring the team hits all required metrics and customer service goals
• Develop operational continuity and risk management plans to ensure operations meet SLA’s
• Develop workforce continuity and succession plans to foster a positive work environment and high morale
• Continuously develop your individual knowledge of logistics trends, compliance, and general business acumen to benefit the customer and your personal career development
• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Collaborate with other Managers of Operations  to create global alignment on service delivery
• Other tasks as required

• Bachelor's degree with a specialization in Supply Chain & Logistics , related field or equivalent experience
• 7+ years customer service, compliance, transportation, logistics, supply chain or related experience
• 5+ years experience in daily operations management and people management
• 5+ years experience in owning stakeholder management and facilitation
• 5+ years experience in multiple shift management and facilities management
• Industry certifications such as Kaizen, Lean, Six Sigma, Supply Chain, PMP, Licensed Customs Broker, IATA/FIATA  is preferred
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Critical thinking using logic, data & qualitative reasoning
• Ability to develop, evaluate, recommend and present best options
• Ability to understand financials and develop budgets
• Must be willing to work outside normal business hours, including weekends and second shift
• Travel less than 10%.

• English professional proficiency required
• Onsite in Hyderabad - NOT remote
• Mid & Night shift coverage