Manager-Network Operations Specialist

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

• Manage and maintain ZIA and ZPA services efficiently
• Report any issues, vulnerabilities and patch upgrade proactively
• Technical advice to technical team and mentor colleagues on ZIA and ZPA
• Configure and T-shoot ZIA and ZPA resources.
• Should have in-dept understand on ZIA and ZPA.
• Should support on Client / Patch updates with other vendor teams.
• Troubleshoot and resolve an issue reported on Zscaler.
• Provide training and mentor Technical Support Engineers
• Interact and advice to customer on technical issues and limitations
• Identify any design issues in the existing setup and co-ordinate with colleagues , 3rd line & design community and drive for resolution
• Raise cases with Vendors on complex issues
• Strong knowledge of IP services and practices.
• Good understanding and expertise in Routing Protocols (RIP, OSPF, EIGRP, IGRP, BGP), DMVPN etc.
• Good understanding of SDWAN Overlay and Underlay concepts, especially on Cisco Viptela
• Good Understanding on Network and security components mainly Palo Alto.
• Good understanding in analysing the audit reports and fix the technical vulnerable to make them compliance with best security postures.
• Good communication skills as this needs to interact directly to customer.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.