Manager, Legal Operations

• Supporting and implementing Global Records Management (GRM) strategy across the business.
• Collaborating with the business, and a variety of internal teams, to manage the implementation of the GRM retention schedule.
• Liaising with and responding to queries from internal and external stakeholders on GRM matters.
• Supporting the coordination of GRM related projects and initiatives by the wider teams across the business to promote the GRM agenda.
• Monitoring performance against GRM objectives and targets, regularly communicating progress to stakeholders.
• Preparing GRM reports in collaboration with internal stakeholders and external advisors.
• Conducting GRM trainings independently for employees at different levels, develop training materials and monitor training progress.
• Partnering with internal and external stakeholders as needed in the development and implementation of program needs.
• Project Management and change management e.g. projects relating to internal governance structures such as upgrade projects of components of the privacy program and internal approval processes.
• Supporting the business and the Data Protection Team in the review of new systems/products.
• Assisting in the resolution of data protection issues across the business
• Working closely with the DPO, Director of Privacy Ops and Infrastructure and Business Partners to roll-out ICON’s data protection strategy.
• Collaborate with and support internal stakeholders to drive ICON’s revenue while mitigating data protection/privacy related risks.
• Partnering with internal stakeholders to embed Privacy Impact Assessment processes in other operational activities – i.e. change management/product and service development.
• Implementing communications plans to roll out policies and procedures.
• Developing metrics to monitor and measure effectiveness of compliance framework and gather data for regular reporting.
• Maintaining documentation of compliance activities, such as training and framework development.
• Provide support across the wider ICON where necessary, in response to business demands and requirements.

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