Manager - KYC Operations

About the Role:

Grade Level (for internal use):

11

The Team:

The S&P Global Customer Excellence group is seeking a highly qualified project manager for placement within a project team servicing Third Party Risk Management. Successful candidates will assume a role that includes working with product, solutions, and engineering teams to successfully deliver customer onboarding implementations for S&P Global's KYC services.

The Impact:

Customer Excellence interact with, our customers regularly and serve as a crucial link between our customers and internal stakeholders. They are the face of S&P Global therefore the impression they leave on our customers is crucial. S&P Global is a customer-centric organization and we pride ourselves in the exceptional service this team provides.

What’s in it for you:

• This role offers incredible growth opportunities where successful candidates will have the opportunity to lead and manage projects to deliver exceptional services to our customers.
• The successful candidate will have an opportunity to work with large global organizations and other financial institutions.

Responsibilities:

This role involves managing large project implementations, requiring a high degree of client service effort and customization.

• Experience in KYC Onboarding and Remediation (Full Review, Risk Assessment), Outreach to clients, and Screening (Alert disposition on entitles and related parties) with a demonstrated track record supporting international clients.
• Must have detailed understanding of each entity types e.g., NBFI, Corporations, General Partner, Limited Partner, Limited Liability Company (LLC), Trust, Fund, Special Purpose Vehicle, Bank etc.
• Expert knowledge of various agreements and how to find relevant information from the agreements – LLC agreement, Private Placement Memorandum, Limited Partnership, etc.
• Expertise in working on complex entity structures globally.
• Expert knowledge and experience to extract relevant information from the public domain.
• Must have exposure to various KYC/Screening tools such as Factiva, RDC, World Check, Lexis Nexis, etc.
• Expert knowledge of alert disposition related to Sanctions, PEP, and adverse media.
• Experience in reviewing documents to identify any money laundering or terrorist financing cautionary flags and rapidly dispositioning them along with escalating cases.
• Proven track record of success in completing KYC-managed service projects.
• Minimum 10 years of proven experience in KYC with at least 6-7 years in Team management. Must have led a team size of 25-30 people.
• Excellent analytical, project management, and problem-solving skills. 
• Ability to manage conflicting priorities and communicate effectively with clients.
• Strong attention to detail and organizational skills with a focus on quality and process.
• Ability to maintain and report Key Performance Indicator (KPI) metrics to upper management.
• Must be able to work collaboratively with team members, both senior and junior.
• Driving customers and internal teams to ensure projects are delivered according to defined scope, dates, and budget.
• Project management, leadership, dependency management, and cross-group collaboration skills with a proven track record of leading complex projects with multiple stakeholders/partners.
• Ability to engage competently with customers at all levels of the organization, through to the CxO level.
• Contribute as required to process improvements, and team development initiatives within the team.
• Provide leadership to a group of junior project managers.

What We’re Looking For:

• Bachelor’s degree (B.Com Preferred) & 8+ years of experience in project management delivering  Corporate KYC, Outreach, and Screening resolution services.
• 2+ years of working in a similar Product & solutions company with exposure to risk management business domain OR similar experience.
• Proven track record of successfully delivering highly complex multi-million dollar projects within the financial services industry.
• Good written, presentation, and verbal communication skills that can applied across organizational levels
• Good business knowledge in risk management space
• Excellent customer-facing skills. A good communicator with strong relationship-building skills.
• Good commercial awareness and governance.
• Training or understanding of standard project management methodologies e.g. PMI.

Additional Preferred Qualifications

• Excellent influencer with proven ability to work collaboratively in a matrix organization.
• 10+ years of experience in project management experience in financial services/ solutions vendor organizations OR equivalent experience.
• ACAMS Certified or any equivalent certification.
• Flexible and adaptable to project needs and changing priorities. Strong interpersonal skills with a practical, can-do approach
• Ability to work to strict deadlines and manage own time accordingly.
• Proficient in Microsoft Office Suite.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group)