Manager, IT

About the Role

JustAnswer’s Engineering team is hiring a Global IT Manager to lead and improve IT support, security, and operations. You’ll oversee global IT services, including device support, vendor and asset management, and process improvement, with a focus on leveraging AI to enhance efficiency. This role directly impacts employee productivity and satisfaction.

What You’ll Do

•  Lead the Global IT team within JustAnswer’s Engineering group.
• Collaborate with teams to enhance IT support and operations.
• Manage IT services like Microsoft 365 and security tools.
• Oversee IT communications, procurement, and asset tracking.
• Handle billing, vendor payments, and system setups.
• Develop and enforce IT policies and SOPs.
• Provide IT support for global offices (Ukraine, US, India).
• Build strong stakeholder relationships and career paths for IT staff.
• Streamline onboarding/offboarding with HR.
• Improve IT infrastructure and adopt AI solutions.
• Stay updated on trends to implement advanced IT practices.

What We’re Looking For

• 6+ years managing global helpdesk teams.
• Passion for team growth and learning.
• Leadership, problem-solving, and multitasking skills.
• Expertise in Microsoft networks and Office 365.
• Experience with remote support and Apple devices.
• Strong communication and security knowledge.
• Bachelor’s degree.

Good to Have 

• Experience with Atlassian Confluence Cloud.
• Familiarity with public and private cloud services.
• Proficiency in tools like Sophos, NinjaOne, AutoElevate, ConnectWise, and Addigy.
• Skilled in leveraging AI to enhance IT services and security.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Work Environment

JustAnswer, India has adopted a remote-first/hybrid work environment in most locations. Some teams occasionally have the option to meet in person for teaming, collaboration, or social events. With employee well-being as a top priority, where legally permissible, employees must be fully vaccinated against Covid-19 to attend these optional in-person events.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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