Manager- Issues, Event and Remediation

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• The objective of the Finance Control Management Issues, Events, Remediation and Reporting & Process Risk Reduction team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. 

  
  

  Finance is looking for a Manager of Issues, Events, and Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  

  
  

  The Manager - Issues, Events, and Remediation will: 

  
  
  • Support remediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation
  • Provide information technology (IT) -related risk and control expertise, understand IT systems and tools, including IT controls, interface inputs/outputs, reports, application security, etc. and how those impact business processes.
  • Able to understand IT- related issues in detail and work with both Finance as well as Technology to enhance the control environment and suggest improved system controls.
  • Facilitate investigation and conduct root cause analysis to address repeated issue types
  • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
  • Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
  • Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
  • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
  • Support the End-to-End (E2E) Finance issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
  • Perform sample testing of issues to ensure resolution is complete and effective
  • Opine on specific control enhancements related to issues
  • Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
  • Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
  • Support sharing insights, better practices, themes, etc. across the enterprise 

  Required Qualifications: 

  
  
  • 3+ Years experience in IT operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 
  • Strong project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]  

  Preferred Qualifications: 

  
  
  • CISA, CRISC