Manager- Issues, Event and Remediation

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The objective of the Finance Control Management Issues, Events, Remediation and Reporting & Process Risk Reduction team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

Finance is looking for a Manager of Issues, Events, and Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Mgr - Issues, Events, and Remediationwill:

• Support remediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation
• Facilitate investigation and conduct root cause analysis to address repeated issue types
• Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
• Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
• Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes