Manager Infrastruture Services

Job Description:

Job Description

• Anchor/Lead to manage Cloud & Infrastructure Innovation Hub and any client visit who can lead and deliver
• Responsible for leading overall client visit , coordination and execution for respective location.
• Excellent communication skills and the ability to articulate well
• Desirable Cloud & Infrastructure Offering Knowledge or good learning ability to enable better execution of client visits.
• Understand client needs and connect these with DXC capabilities, offerings and solutions
• Event planning for Hybrid Visits Physical/Virtual (including: travel arrangements, agenda planning, boardroom presentations, Townhall, Rewards and Recognition sessions, sightseeing, etc.) and Budget Management.
• Work closely with Client visit coordinators on hospitality, security access etc.
• Client Branding: High visibility of client brand materials (Banners, Posters, and Danglers etc.) on site.
• Responsible for creating a WOW client experience and making every single client’s visit a success.
• Partner with Communication to maintain the C&I Innovation Hub Brand to the latest. Create and publish visit specific co-branded collateral as required, for better bonding with the client environment.
• Understand client visit objectives, area of interest, customer challenges and plan visits accordingly
• Ensure standardization for site visits including
  • Ensuring adherence to visit process
  • Ensuring compliance to right usage of tools
  • Ensuring all the pre and post visit documents are maintained
  • Maintaining consistency in visits across organization

• Suggest and lead improvement initiatives in visit management process
• Train & internalize various stakeholders on visit management processes, usage of tools & templates in their respective domain
• Maintain visit repository, learning etc.
• Capture post visit feedback and communicate to relevant stake holders and ensure further follow ups
• Ensure all actions from the client visits are driven to completion and visit gets captured as per defined process.
• Work closely with Sales Executive/Account Executives/pursuit team to identify relevant leadership representation in line with messaging, solution and DXC capabilities.
• Develop/customize relevant marketing collaterals/branding and their mapping/customization for specific visit needs.
• Understanding and knowledge of each of DXC's Solutions and Offerings
• Responsible for pre visit planning and preparing teams (including completion of briefing docs, agenda creation, conducting dry runs, etc.)
• Work with graphic designer to ensure that all collaterals adhere to the brand guidelines
• Share visit collaterals with clients as required.
• Should be open to travel.

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