Manager Information Technology

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

 Job Summary

We are seeking a skilled Manager Information Technology (Application Development and Support) to join our Application Services Team .The incumbent would be responsible for multiple teams that perform support functions, and/or development and implementation, for complex infrastructure components or customer application systems that relate to Java, .Net, RPA, Python etc. Also, to support Business Unit customers critical business process requirements, manages staff, applications development, integration and support, and the computer technology used in various organizations throughout extended enterprise. Additionally, will also be responsible for continuous improvement of the services and the operational process interactions between our internal IT organizations and the vendors/partners.

 The preference for this role is to be based out of Whitefield Office, Bangalore, India

 What you will do

Job Roles and Responsibilities

• Reporting to the incumbent are internal and contracted resources that may include any or all the following: Senior IT Analysts, IT Analysts (various levels of experience), Associate IT Analysts, and other technical or customer liaison personnel at various levels.
• This role also ensures standard work is defined, monitored, and supported to ensure the scope of services achieve and maintain compliance to internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls
• This position directs the work efforts of professional and technical employees and contracted resources that provide consulting services; and define, design, develop, implement, and maintain different applications. Also, while ensure consistent service levels from managed services partners is also required to have a sound understanding of ITSM processes. The incumbent provides guidance and results review to ensure customer quality needs are met.
• The incumbent makes efficient use of available information technology and must be aware of technology trends to develop compatible systems. Utilizes group standards, practices, and processes; establishes, manages, and reports adherence to schedules and may contribute to resolution of complex problems and systems challenges that involve careful interpretation, analysis and diagnosis.
• Anticipates potential systems difficulties related to complex problems, identifies alternatives from many choices, and recommends the best solutions. Considers interrelationships of the functional areas involved, assures timely communications among related areas to support the creation of effective, reliable systems to meet changing business needs of multiple customers and corporate requirements.
• The incumbent reviews standard courses of action and recommends the best options. The job requires the ability to create and make clear and useful presentations based on ideas, issues, and observations and also should provide communications to staff, helps manage the technical training and development of staff, assists in career development planning including responsibility for the motivation of staff to meet objectives, formal performance evaluation of staff and is accountable for accomplishment of group objectives.
• The incumbent contributes to the improvement in system efficiency, costs, and quality and works closely with IS management, Business Managers, Division Managers and customer management in selecting projects and keeping them informed of progress and major problems. Works closely with the systems architects to explore alternatives and contributes to system evolution.
• Provides input to staffing decisions, counsels staff and may serve on special projects and committees. Participates in the objective setting and business planning process and assists with cost containment and improvement, efficient use of resources and customer satisfaction. The incumbent develops well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come. Limited travel may be required for business meetings and assure satisfactory operation of installed systems.

What you will have 

• This position requires a relevant degree and 12-15 years of progressively complex experiences.
• Requires at least 5 years of technical managerial experience in applications or infrastructure areas. In addition to that, a broad background in system software, support, development methodologies, business planning and project management expertise is required.
• Skilled in large scale application support and development. Previous experience in Java and .NET applications would be beneficial.
• Skilled in executing business objectives through collaboration and decisive actions. Provide guidance to the team in resolving issues in a timely manner and lead technical teams with focus on innovation and continuous improvement.
• Should have diagnostic and analytical ability along with good interpersonal, teaming, delegation, and leadership and communications skills.
• Strong troubleshooting, problem solving and conceptualization skills.
• Having good knowledge of industry policies, standards and procedures is a plus.

Skills desired:

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Level Basic Understanding:
• Works to understand the business priorities of internal and external clients.
• Describes profitability drivers and considerations.
• Describes desired or actual business results in measurable scales or terms.
• Explains how the organization makes money.
Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Extensive Experience:
• Compares organization's technology practices to other organizations.
• Discusses organizational position in relation to technology-related trends.
• Cites examples of successful organization initiatives and underlying technologies.
• Presents alternative views of key technologies and their implications.
• Highlights organizational implications associated with major IT trends.
• Advises key lines of business on major advances in technology and implications.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:
• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.
Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
Level Working Knowledge:
• Recommends improvements to talent management initiatives based on analysis of data on their effectiveness.
• Maintains strong relationships with formal and informal mentors.
• Implements systems and methods for supporting talent management programs.
• Negotiates for key developmental experiences and transitional experiences.
• Introduces contacts from personal and professional networks to hiring managers.
Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Extensive Experience:
• Translates vision into specific functional or departmental initiatives.
• Uses a normative decision model (with leadership styles and situational variables) to select style.
• Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
• Uses emotional contagion to affect the mood of group members, tone of group and group processes.
• Initiates structure: role clarification, setting standards, holding subordinates accountable, etc.
• Employs various group decision-making methods depending on the situation.
Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Level Extensive Experience:
• Manages actual and perceived conflict of interest issues.
• Monitors and communicates vendor effectiveness, reliability and performance.
• Influences existing and new vendor relationships and the approved vendor list.
• Interprets documents detailing service provisions and financial arrangements.
• Explains case studies of effective and ineffective partnering relationships and lessons learned.
• Advises others on the issues and considerations for working with new vendors, suppliers or partners.
IT Service Management (ITSM): Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
Level Expert:
• Oversees the establishment and use of best practices in IT service management.
• Leads in the development of information technology and personal technical skills.
• Promotes the use of standard procedures in each function of IT services.
• Creates criteria to measure professional services; ensures the quality of IT services.
• Forecasts technological industry trends and potential risks in IT service management.
• Provides insight into system optimization and development of process-focused IT services.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Flexible work arrangements
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.