Manager I, Global Financial Data Operations
The role of Manager I, Operations in Global Financial Data Operations team is a pivotal position responsible for overseeing multiple teams and ensuring the successful management of a large operations team focused on specific client or stakeholder deliverables and projects. This position involves managing other managers, making it a crucial link in the operational hierarchy.
The selected candidate will collaborate closely with a range of key stakeholders, including Managing Directors, Operations Heads, senior management from Business Units, Team Leads, and clients/stakeholders, as necessary. This collaboration aims to determine client/project onboarding requirements, develop comprehensive plans and strategies, and take ownership of the actual project execution and operational processes for their team.
This role demands a proactive critical thinker who can navigate complex operational challenges effectively. The ideal candidate should possess a keen eye for detail, work at a proficient pace, demonstrate the ability to work autonomously, and be willing to dedicate additional hours when the situation demands it. This multifaceted role requires a strategic mindset, strong leadership capabilities, and a dedication to ensuring the successful delivery of projects and client expectations.
The day-to-day responsibilities include but not limited to:
Operations Service Delivery Management
- Overall responsibility for the operation.
- Lead and manage teams and projects, by gathering requirements and documentation, working with senior stakeholders to identify appropriate resource needs and track overall progress through to timely completion.
- Serve as a domain expert and lead Project calls
- Lead internal/external projects independently, gather requirements, identify resource needs, and track project progress for timely completion with minimal AHT and >99% accuracy.
- Ensure SLA compliance.
- Establish team KRAs aligning with organizational goals.
- Define, design and manage end to end workflow as per the project and stakeholder requirements.
- Design operational dashboards with real-time/daily metrics.
- Ensure effective workflow and operations management including ‘Monday Board’ and identify opportunities for workflow automation
- Serve as a backup for Senior Managers.
Capacity Planning and Resource Fulfillment
- Plan resource allocation for seasonal peaks and troughs.
- Optimize resource utilization and promote cross-utilization.
- Responsible for staff recruitment, development, and retention.
- Provide timely project updates and flag issues proactively.
Performance & People Management
- Keep Team Attrition < 10% and Identify potential EWS and highlight the same to senior leadership.
- Ensure team exceeds KPI targets.
- Review performance reports, conduct appraisals.
Develop and execute motivation and reward systems.
- Foster teamwork and communication.
Governance
- Update accurate billable/non-billable hours on MS Dynamics.
- Manage WFH, absenteeism, resource demands.
- Ensure appropriate governance for your team and adherence to Kroll policies
Training
- Create and enhance training modules, SOPs, checklists, and transition documents.
- Execute training plans for new hires and existing team members.
- Identify skill gaps and upskill analysts.
Collaboration & Improvement
- Ensure successful client onboarding and smooth transition of projects through seamless collaboration
- Look for cross functional collaborations along with assisting leadership in coordinating work activities with other supervisors, managers, and departments.
- Build and maintain strong relationships with peers, operational leadership, clients and stakeholders and ensure client delight.
- Look for opportunities for collaborations to keep the team’s utilization healthy
- Ensure team bonding and engagement at team and org wide level.
- Drive process enhancements and automation for efficiency and cost savings.
- Assist and drive process enhancement and improvement which reduces time or is cost benefit.
- Liaise with stakeholders for process enhancement.
Ideation
- Assist and drive process enhancement and improvement which reduces time or is cost benefit.
Desired Profile
Qualification/Work-experience
- Preferably an MBA Finance with at least 10-15 years of relevant experience
- Should have at least 2-5 years of manager of manager experience and should have managed large teams
Competencies
- Excellent communications skills: written & verbal
- Strong People Management & Project Management skills
- Understanding of Financial Services, Compliance & Risk advisory.
- Strong Change Management skills
- Excellent Analytical skills
- Metric Oriented
- Drive for Results
- Eye for detail
- Business Acumen
- Should have ideally worked in Operations related to financial, valuation or risk advisory services (product/service) in the past
Preferred:
- CFA or any finance certificate or Process Improvement Techniques / Certification (Lean, Six Sigma)
- Understanding of Power BI and other workflow/technical tools
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
In order to be considered for a position, you must formally apply via careers.kroll.com.
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