Manager I, Agency and Trustee Services

Kroll Agency and Trustee Services provides conflict-free, flexible, and highly efficient administrative and trustee services to the global loan and bond markets. As a leading independent service provider, we specialize in the administration of privately placed notes, restructuring situations, syndicated, bi-lateral and private credit transactions. Our team of industry leading experts coupled with our high touch service, speed of execution and 24/7 responsiveness sets us apart from other providers. To learn more, please visit https://www.kroll.com/en/services/agency-and-trustee-services

We are currently hiring a Manager role within Middle Office function. Role will require to work closely with Transaction Managers (Front Office), External Clients and the Operations team to ensure the controlled on-boarding of all new transactions from the pre-closing/funding stages through certain ongoing portfolio administration tasks. The manager will have responsibility for the completion of many key portfolio and transaction tasks and for reporting of aged items and ownership of resolution. As such they are required to be detail orientated, organized and able to maintain accurate and complete records at all times. The manager may also have people management responsibilities. 

Responsibilities:

Deal Closing:

• Working with transaction management and the operations team to assume deal management pre-closing – running the closing cash flows*; preparing closing invoices; updating files and tasks upon receipt / taking over and completing the deal “Closing Checklist” (“DCC”) in respect of:
  • Fee reconciliation
  • Collateral
  • Bibles – including checking for completeness, scanning to files and logging/safekeeping.
• Ensure completion of DCCs within specified time – track and report on overdue items, and work with colleagues to ensure all items are closed off.
• Prior to each new deal closing working from the funds flow, reaching out to all lenders/funders to ensure compliance with MT103 format and to confirm all KYC required to be done is complete.
• Manage post-closing accession process – coordinating with Lenders and legal counsel – updating all records and systems.

Trading:

• Secondary Market Trade processing – paper-based and Clearpar trades – KYC / checking seller positions / updating spreadsheets and WSO / coordinating with buyer & seller / processing and recording of trades and working with colleagues to issue invoices for transfer fee.
• Manage waivers & amendment process.
• Manage certain lender/borrower queries.

Support Functions:

• Attend daily WIP call and update the team on middle office workstreams.
• Working closely with the management accounting and operations teams to assist in resolving any queries arising from the daily reconciliation of the Kroll Client and House accounts. This will involve running a daily payment report / identifying all debits and credits, managing any underpayments / overpayments / returns of funds / unexpected cash – updating the records (including invoice/recharge tracking) 
• Working with Management to assist in the production of the Monthly MIS Report
• Processing of recharges to clients in respect of Fees and negative interest charged monthly.
• Run an annual collateral audit for deals under management/within assigned portfolio.
• Managing ad-hoc transaction activity – assisting transaction management team to administer ad-hoc and unscheduled transaction activity as directed and in accordance with procedures.
• Reporting and Compliance - completing and delivering regular reports and action points to management and working to improve procedures and processes based on regular findings.

Invoicing:

• Invoicing: a) creating/sending/recording all KATS invoices and b) receive all post-closing invoices (eg from 3rd party service providers) – record / recharge / reconcile – this is for closing invoices as well as for ongoing annual invoices.

Process Management:

• Demonstrate high regard for organization’s policy & procedures.
• Demonstrate accountability & ownership.
• Identify, Analyze, Prioritize, Treat & Monitor Risks
• Effectively manage risk & business goals
• Manage process controls effectively.

People Management:

• Hiring, onboarding, and managing team members in line with organization values.
• Develop and implement policies and procedures related to people management.
• Training, Coaching & mentoring team members to enhance performance & growth.
• Set goals and objectives for team members and provide guidance & support in achieving set objectives. 
• Solve problems and take effective decisions related to team’s work.

Requirement:

• Bachelor’s degree in commerce / finance or relevant experience
• 8 to 11 years of experience in Lending operations.
• Experience with loans systems such as Loan IQ, Clearpar, Loan Processer & Loan Reconciliations. 
• Previous management/leadership experience in an operations environment.
• Strong oral and written communication skills
• Ability to work overtime as needed to support the team and ensure critical work is performed.
• Flexible working in shifts
• Ability to manage sensitive and confidential information.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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