Job Title: Manager_Hybrid Operations Team
Career Level - D3
Introduction to role:
Join us in a pivotal role as a Manager for our Hybrid Operations Team, where you will be strategically positioned to support centralised infrastructure services for business functions, aligned with the Global IT strategy. This role is perfect for a keen problem-solver who thrives on making difficult decisions with the aim of enhancing customer experience. You will be responsible for ensuring the support team’s quick and efficient response to all technical support issues, defining support processes and procedures, and conducting in-depth reporting and analysis of technical issues.
Accountabilities:
As a Manager, you will focus on improving customer service experience, maintain awareness of all in scope services pre- and post-delivery issues, supervise IT services team to support and maintain IT infrastructure, analyse existing IT systems and provide improved solutions. You will also manage prioritisation, escalation and resolution of support incidents, hire, train, and develop new employees, review employee performance evaluations and ensure that risks are identified, communicated, and mitigated
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Essential Skills/Experience:
Bachelor/Master’s degree in computer science or IT with 10+ years of experience.
In Depth or working Knowledge on Technical Services.
Master's in business administration is advantageous.
Microsoft, Cloud or Network Certification is preferred.
Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences.
Ability to work independently and work collaboratively in a team environment.
An ability to work effectively in a matrix organization is essential
Creating a great workplace environment with a culture of learning and continuous improvement through coaching, mentoring and developing skills
An active listener with excellent and confident communications and interpersonal skills with an ability to read complex customer situations and adapt as needed.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we are on a journey to become a digital and data-led enterprise. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. We dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry.
Are you ready to join us in this exciting journey? Apply now!
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.