Manager - Finance Operations

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Finance Operations.

Business : Finance

Principal responsibilities

Manager will be overall responsible for executing all assigned activities (standard and non-standard) pertaining of Finance Systems Saracen Support. 

Business / Function:

• Troubleshooting user issues, user guidance and knowledge sharing
• Perform scheduled system tasks
• Amend and create SOPs as per the changes in the business function

Customers / Stakeholders / Change:

• Provide required support on assigned activities
• Identifying and implementing improvements in a continuous manner from a system & data standpoint

Leadership & Teamwork:

• Active communication within the team and with cross functional teams/stakeholders
• Take accountability and ownership of the tasks and responsibility assigned

Operational Effectiveness & Control:

• Ensures adequate controls are in place, documented and evidenced by the team
• Communications are clear and documents are of a high quality

Run Support

• Hyperion Financial Management (Saracen, Web Analysis for dashboards and future project deliveries)
• The extended functionality provided by the Query Management tool
• Professionally handle queries and issues from global users, understand, interpret information and route issues to relevant colleagues
• Proactively identify issues and escalate with relevant teams (Business, IT etc)
• Establishing/building user confidence in robust production environments and excellence of FSO support function
• Understanding of production system support tasks performed during Daily, Monthly, Quarterly & Year-end close
• End to end understanding of the process within the agreed timelines or learning curve
• The level of performance is in sync with the target set as per the PLA/KPI
• Update/maintain the Process manuals and Standard Operating Processes
• Partnering with the IT & Change team with various system updates and changes
• Responsible for the coordination and governance of controls used in the system
• Has the ability to standardize a process by suggesting the best practices
• Idea and awareness of implementing various automation tools to reduce manual efforts
• Governance of all issues encountered during production run and drive timely closure of all report failures / exceptions
• Collaborate with the Application /Infrastructure Support Team for any issues related to underlying infrastructure

Change Management

• Working with Business Users / application owners / Finance change delivery / Finance IT for any business, infrastructure or application change to understand / assess upcoming changes
• Collaborate with the Application / Infrastructure Support Team during Change release
• Create UAT test cases and deployment support for small changes
• Act as an SME for the processes, and deliverables of the project

Customers / Stakeholders

• Engage with various stakeholders to understand the criticality and customer requirements and drive requests / changes accordingly.
• Establish and maintain effective relationship with customers and identify areas of service improvements by implementing regular calls and feedback mechanism 
• Influence and escalate key customer issues in an effective way to ensure timely resolution by adhering to incident management frame work.
• Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation. 
• Adhere to Incident Management framework (IMF) and ensure timely follow up and prompt updates to Business & Management. 
• Influence and escalate issues / risks in an effective way to ensure timely resolution

Leadership & Teamwork

• Actively engage in establishing a strong control environment at GFOC 
• Be a good team player
• Self-driven and motivated
• Ability to deal with senior management
• Operational Effectiveness & Control
• Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
• Effectively drive and manage change, plan business contingency and achieve cross-training