Manager, Field Ops & Sales Capability

Relocation Assistance Offered Within Country
Job Number #163657 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

About Us

Would you like to be part of a team that is building a future to smile about? What about having the opportunity to collaborate with teams across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us passionate about building a future to smile about for our employees, consumers, and surrounding communities. We, at Colgate, take immense pride in our brand which fuels our workplace to encourage innovative thinking, champion experimentation, promote authenticity and thus contribute to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day !

What is the purpose of this role?
 

You will play the role of creating and executing the capability roadmap for the field sales organization, in-line with CP India’s strategic priorities. You will also be responsible for driving sales effectiveness and GTMs.

Why is this exciting?

The role will help us build our sales capabilities in order to improve on-the-job performance and consequently enable us to deliver exponential business growth. This would include identifying capability gaps for current role, as well as skills needed for the future, and ensuring that the right capability building interventions are rolled out, in house or externally. The role will also be the process owner for sales effectiveness, including sales incentives, rewards and recognition, process improvements and driving GTMs.

What would be the responsibilities for this role?

Sales Capability Roadmap Design

• Create and articulate a capability roadmap for the sales organization, in-line with the organization's strategic priorities 
• Work with EVP, Customer Development and HR towards creation and execution of the Sales Capability blueprint towards building a future ready sales organization.

Capability Needs Identification

• Work with EVP CD, CDTLs and HR to identify Functional Sales Capability competencies for the field-force across levels (from AM to Distributor Sales Representative) & channels (general trade, modern trade); Do extensive market working with groups across levels (AM to DSR) for an independent perspective on the capability gaps
• Partner with HR and Sales org to understand distinct AM and CDE R&Rs. Ensure that the functional capability assessment is anchored on these R&Rs

Training Content Design & Execution

• Create pioneering training content, in partnership with HR, to meet the functional competency gaps;  Explore and experiment with new and effective techniques and tools to deliver the programs based on the target audience (example-bite sized videos and selling stories for DSRs, nudge platforms’ for competency building, using gamification techniques etc)
• Deployment of training programs in a timely manner.
• Constantly measure effectiveness of the training content dissemination to understand knowledge retention and also long term deployment of the learnings to improve on-job performance
• Partner with external vendors/ practitioners/ institutions wherever needed to design content and deliver trainings. Partner with internal guides to deliver some content in-house, as needed
• Create mechanisms for refreshers on trainings and programs for long term retention of learnings

Sales Effectiveness and GTMs

• Regularly review (daily/monthly) sales fundamentals (call, efficiency, distribution, merchandising, and initiative, sales volume) to improve results
• Plan and implement KPIs, FAE, FFI, AFFI to drive sales efficiencies and growth
• Plan and implement GTMs
• Review sales processes, and find areas of improvement

What are the competencies and experiences required for this role?

• 4-6 years of CD (Sales) experience, with at least 2-3 years in the field leading indirect sales
• Influencing and persuasion skills
• Coordination/ collaboration skills
• Project management skills
• Process orientation
• Digital mindset

Education:

MBA from Tier 1/ Tier 2 colleges preferred

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Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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