Job Description
Job Description:
Job Profile Summary
The ServiceNow Solution Architect role is one of the core components in all our engagements.
The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients.
Responsibilities:
- Act as trusted advisor for the customer.
- Defines the roadmap with the project manager and the client.
- Socialize with customer parties to be able to arbitrate in escalations and difficult situations.
- Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
- Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
- Support in presales estimations, customer demos and meetings.
- Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise.
- Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs.
- Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
- Participate in user story grooming session, elaboration, and design sessions.
- Review user stories to understand requirements and technical architecture documentation for solution.
- Complete the deployment of solutions across sub-production and production environments.
- Identify Gaps and Commit to the Continuous Improvement.
- Create the technical, functional, upgrade/build/configuration documentations and release notes.
- Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.
- Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.
- Should be flexible to accommodate Project support hours.
Required Qualifications:
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in a related field preferred
- Possesses deep technical knowledge of subject matters and/or software development.
- 8+ of experience in enterprise grade projects or service management and environments
- Knowledge of industry trends and technology to drive organizational change at our customers.
- Designing user experience workflows
- 8 or more years of experience with ServiceNow
- Experience on ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects.
- Experience on ServiceNow Software Asset Management.
- ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS)
- ServiceNow CTA/CMA certification preferred.
- Fluent in English
Desired Qualifications:
- 7 or more years of consulting experience with architecture, business analysis, design, and redesign
- Experience working with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution.
- Good workflow analysis and business process integration skills
- Scripting experience in JavaScript, Jelly and HTML
- Knowledge of the complete ServiceNow Platform and Workflow solution
- Custom Integration using SOAP and REST
Soft Skills:
- Excellent verbal, written, and interpersonal communication skills.
- Passion for digitization
- Result-driven and customer centric
- Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support.
- Ability to multi-task and work on several accounts simultaneously
- Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Ability to take on a high level of responsibility, initiative, and accountability.
- Stimulated to manage competing priorities in a complex environment.
- Ambitious in designing creative business solutions.
- Capability to convey a strong presence, professional image, and deal confidently with complex business problems.
- Self-starter with the ability to assume leadership and work without direct supervision.
- Willingness to travel
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