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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.
The Manager, Enterprise and AENB Affiliate Quality Assurance (QA) will be responsible for the design and ongoing execution of American Express’s affiliate QA function. Specifically, this position will shape the validation program across the third-party lifecycle (pre- and post- contract) to assess the effectiveness and consistency of the program execution and its processes.
Responsibilities:
·Oversee the effectiveness of the affiliate management program through a centralized QA program.
·Define and execute procedures and processes to perform QA testing of the affiliate management program execution to drive consistency and improvement and ensure adherence to the Interagency Guidance on Third Party Relationships: Risk Management.
·Execute reporting on adequacy of pre- and post-contract process steps to drive consistency of affiliate management across American Express.
·Review affiliate management procedures and processes and identify and write test scripts for points of QA testing.
·Perform objective evaluation of documentation submitted to verify satisfaction of program requirements.
·Review effectiveness of affiliate management processes and capabilities.
·Identify owners for QA errors and track remediation through to completion.
·May be required to lead one or more QA Analysts.
Minimum Qualifications:
·Self-motivated individual who can combine outstanding problem-resolution and critical thinking skills with a business and risk lens.
·Demonstrable ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences.
·Strong attention to detail and a proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.
·Ability to strategically identify patterns in QA errors and collaborate with other affiliate management teams to recommend and implement relevant process improvements.
·Ability to review procedures and processes and identify test points and write test scripts for QA testing.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.