Manager, Engineering Programs

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are currently seeking a Program Manager with relevant experience in business operations, program management & change management.

Job Description:

Meet our team

PayPal’s Global Product Solutions (GPS) aims to power the next wave of growth for PayPal by serving the needs of consumers and merchants. Our product organization delivers strategic new capabilities and scale our products across the globe. You will work as one team with product managers, engineering and design teams as well with many global cross functional teams to execute a product roadmap. 
Program management team is responsible to plan and deliver end to end complex programs globally. This team works across product, engineering, multiple other cross-functional teams, internal and external partners to ensure timely planning, execution and launch / go-to market of programs.

Your way to impact

The program manager promotes solid execution and fact-based decision-making across the organization; acting as the ‘connective tissue’ that links all aspects of the GPS organization seamlessly. The position will ensure our operating model, OKR’s, investment plan and portfolio are designed and implemented to deliver against the defined strategy. If you are passionate about identifying, developing and implementing AI drive solutions to streamline processes, improve productivity and enhance decision making across our GPS organization, we’d like to meet you.

As a program manager, you will also manage end to end programs and bring overall visibility into program delivery ensuring governance structures and timely execution. You align the needs and timelines of portfolios by release planning and scrum of scrums. You facilitate data driven decision making by tracking, measuring, and visualizing key metrics across the org, and by coordinating all activities from goal setting to launch. You bring process and execution best practices, resolving complex roadblocks and / or dependencies.

Your day to day

Portfolio management / business operations key responsibilities include: 

• Operating rhythms and routines: Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement
• Innovative process improvement and effectiveness: Identifying gaps or improvements, designing proposed changes, socializing with leadership, and developing policies and/or processes necessary to implement decisions made by the leadership team.
• Strategic Initiative Management: Act as the escalation point and ‘air traffic control’ across domains to manage the integrated governance, risk management and strategic alignment for the most important initiatives.
• Special project planning and execution: Serve as on-the-ground execution for a wide variety of cross-functional projects for the leadership team.  Ability to navigate internal networks and build internal consensus is important.
• Planning and Portfolio Management: Guide the strategic direction and support quarterly planning, resource allocation process, value realization, and standards Planning & Portfolio Management processes across GPS.
• Lead the development and execution of AI-powered strategies to optimize internal operations and business processes.
• Strategic thinker: Bring outside-in thinking to the organization, highlighting industry trends that should be considered and evaluated.
• Outcome and metrics tracking/reporting: Work closely with leaders across the organization to develop goals and Objectives and Key Results; develop systems for managing performance against those goals. Ensure that our key efforts and initiatives are aligned to our strategic priorities.

Program Management Key Responsibilities:

• Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
• Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
• Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
• Ensure measurable KPIs are developed for the portfolio of programs, and that they align to the overall KPIs for the organization.
• Design and manage pilots and beta testing.
• Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
• Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
• Identify program impediments and addresses including proper escalation to individuals/groups as needed.
• Lead program retrospectives and commitment to improvement on a regular cadence.
• Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan.
• Advocate and manage program implementation according to PayPal’s product lifecycle management.
• Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams
• Lead effective project/program governance change and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
• Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.

What do you need to bring-

Professional experience requirements:

• Overall 12 years of experience and 4 years into program management and business operations in a product development team is a plus
• Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• Good knowledge of project management process, project management software tools, templates and management techniques
• Experience with different software development methodologies including the agile development methodology such as Scrum
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
• Experience in Payments or Fintech industry will be an added advantage

Proven ability to:

• Apply articulate thought leadership.
• Gain and maintain leadership trust.
• Navigate ambiguous situations successfully.
• Manage and execute complex projects.
• Drive strong operational efficiency.
• Develop and finalize executive presentations.
• Tell a story, build a narrative, craft a storyboard, and develop PowerPoint slides.
• Excellent verbal and written communications skills required in English
• Develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders, business partners, multiple geographies and Centers of excellence
• An inherent bias to action
• Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude
• Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast-paced, changing environment
• High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
• Sharp business judgment, detail oriented yet able to always see the "big picture"

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.