Manager, eCommerce India

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Be a key player in our Digital Media GTM & Sales team in India. Drive growth and sales success for Adobe Creative Cloud & Document Cloud. You will report to the Director, Digital GTM & Sales APAC. This role is focused on optimizing our online consumer business through enhancing the electronic purchase experience over computer, tablets and other smart devices and improving the customer journey across digital touchpoints.

Your proven experience in subscription sales will serve you well as you partner with Marketing, PMM, Finance, T&O and Operations to lead complex, cross-functional initiatives that result in improved customer experiences, increased new customer acquisition and greater customer retention.

We are looking for someone who can combine the art and science of analytics and insights to paint a data driven picture of today’s business and tomorrow’s opportunities.

• Manage and monitor effectiveness of sales performance closely aligned with demand generation activity, and constantly optimizing the conversion funnel and end-to-end purchase experience
• Understand the customer journeys from awareness to consideration and from trial to purchase to drive efficiencies and success for our prospective customers
• Leverage data driven insights and top of funnel signals to find efficiencies and improvements to the conversion rate to drive gross sales
• Assist in the development and movement of key eCommerce initiatives to drive new sales
• Collaborate with GTM management, marketing and creative teams to identify, scope and implement site improvement initiatives to improve website performance and increase customer lifecycle value

• Relevant cross-functional experience (digital marketing, digital sales, project management) with SaaS/subscription experience extremely desirable
• Strong analytical skills, able to manage, interpret and act upon multiple sources of data and customer feedback
• Highly obsessed with conversion and new acquisition, but also advocate of customer experience and importance of customer retention
• Good communicator with ability to interact locally, regionally and globally - marketing, campaign, ops, legal, product, web, commerce
• Be forward-thinking, working on present-day strategy as well as preparing for the rapidly evolving future of eCommerce

• At least 3-5 years in an eCommerce or similar role
• You have tertiary qualifications in digital marketing, e-commerce or related, relevant subject area

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.