Manager - Domestic Rail Operations - Rail & Inland Terminals

Job Objective:

To oversee the complete logistics process of the terminal for customers, including planning, rail and road operations, first and last mile transportation, customer service, documentation, and providing management with regular performance dashboards for review.

Primary Responsibilities:

1.         Strategic Decision Support:

• Provide strategic inputs based on competitors' insights and market intelligence to aid in decision-making processes.
• Analyze operational data to provide recommendations for optimizing the utilization of manpower, handling equipment, and transportation solutions.

1. Cost Efficiency and Resource Optimization:
   • Analyze and implement cost-effective strategies for manpower utilization, handling equipment, transport solutions, and provide feedback to management for continuous improvement.
   • Identify and execute cost-reduction measures without compromising operational efficiency.
2. Operational and Safety Improvements:
   • Regularly review and identify opportunities to improve operational processes and safety procedures, ensuring compliance with all safety and regulatory guidelines.
   • Implement new practices that enhance productivity and safety within the terminal.
3. Timely Dispatch and Handling of Containers:
   • Ensure the timely handling and dispatch of inbound and outbound container rakes within the allowed free time, ensuring no penalties are incurred.
   • Maintain a smooth and efficient workflow for both inward and outward shipments.
4. Container Inventory Management:
   • Oversee the management and maintenance of container inventory to ensure the consistent availability of assets for service.
   • Ensure proper record-keeping and monitoring of container movement within the terminal.
5. Yard Space Management:
   • Ensure optimal use of yard space, ensuring containers are stacked and arranged according to safety policies and operational guidelines.
   • Maintain an organized and efficient yard layout to support smooth operational flow.
6. Equipment Utilization:
   • Maximize the utilization of handling equipment for both yard and rail operations, ensuring high productivity and minimizing equipment downtime.
   • Collaborate with the maintenance team to ensure equipment availability and reduce delays caused by mechanical issues.
7. Trailer and Truck Management:
   • Ensure maximum availability of trailers and trucks to support seamless operations and timely cargo delivery to customers, meeting agreed service level agreements (SLAs).
   • Monitor truck/trailer fleet performance and optimize routes to improve efficiency.
8. Documentation Management:
   • Ensure that all rail and road operation documentation is completed in a timely, accurate, and organized manner.
   • Handle paperwork for shipping, customs, safety compliance, and operational reporting.
9. Customer & Vendor Relations:
   • Resolve customer and vendor grievances promptly, offering solutions to ensure operational smoothness and customer satisfaction.
   • Foster strong relationships with key stakeholders, ensuring high-quality service delivery.
10. Timely Bill Verification & Payment:
    • Ensure timely verification and payment for handling, transportation, and other related operational expenses.
    • Work with finance teams to ensure that invoices are processed accurately and without delay.
11. Compliance and Safety:
    • Comply with all aspects of Health, Safety, Environment (HSE) regulations, and supply chain security management systems.
    • Coordinate with the maintenance department to ensure maximum equipment availability, safety, and operational effectiveness.