Manager-Digital Product Management [Product Owner]

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As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we’re committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage almost all the facets of their business spending - from travel and meetings to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased visibility into their business spending, added control, improved efficiency and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. The Global Commercial Card team within GCS, is instrumental in ensuring achievement of these objectives.

The listed job is an exciting opportunity for supporting the Commercial Card organization and be a part of Insights and Advisory team based in India (erst while Commercial Insights, Global Business Consulting). This team supports the Global and Large Market (G&L) clients of American Express across the globe. With the changing needs of our G&L customers and rapidly evolving competitive dynamics, this team is designed with the following objectives in mind:

• Re-position GCS as industry leaders with vision in core areas – as travel returns, clients are increasingly focused on sustainability, digitization of expense processes, and optimization of their travel and expense programs
• Elevate and expand client relationships – leverage the power of data, insights, and strategic advisory to empower our Field colleagues and enhance relationships with our valued customers
• Scale our offerings to serve more clients – create a unified product line to support core customer needs, and deliver it through both digital and bespoke channels to maximize our reach
• The candidate will be part of the Digital Product Management team of the CIDP team reporting to a Director and will help define digital / scale insights product strategy & backlog for T&E Insights products

• Lead & build digital & scaled insights products for Travel Optimization
• Lead PM Build & test offline prototypes along with UX teams
• Lead PO role for new product / feature innovation/special projects like Fusion, Lumi migration etc. along with tech
• Partner with marketing for driving adoption (trigger alerts), SME for deep client discussions / new prototype feedback
• Drive digital product engagement and usage

• Lead product development life cycle for Digital offerings for corporate clients.
• Lead digital & scaled product build along with UX and tech teams – PO/PM
• Conceptualize, develop and prototype new insights products/ product/feature enhancements for travel optimization
• Build, Test & Learn offline prototypes for digital deployment
• Prototype with clients and incorporate feedback to enhance product
• Drive digital adoption by conceptualizing and deploying strategies like data driven triggers etc.
• Play a lead role in strategy development for digital insights product
• Develop strategy for E2E User experience to drive adoption and simplify user journeys
• Support new product development though external research and track development of T&E insights products across the industry
• Lead people initiatives across the team to develop and mentor talent
• Lead initiatives and partner management independently
• Demonstrate thought leadership, conceptualization and strategic-planning
• Put together future 3-year roadmaps for digital product development and management
• Mentor Band 30’s to match their career aspirations

• 5+ years of relevant work experience and preferably a master’s degree or equivalent degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Finance or Operations Research preferred. This role may be subject to additional background verification checks.
• Preference to MBA and Post graduate candidates
• Good knowledge of GCS Business, expertise in T&E industry domain preferred.