What success looks like in this role:
• Manages supervisors and teams across diverse operational areas, organizations and device support categories.
• Monitors ticket queue allocation, execution and resolution status.
• Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
• Ensures provision of end-to-end support to address identified and potential endpoint / modern device issues.
• Resolves key issues raised by supervisors and teams, referring the most significant and complex to IT and allied technical teams.
• Checks hardware, software and equipment inventory to identify gaps, concerns and other issues with potential business impact.
• Manages procurement-related activities across supported organizations.
• Ensures effective alignment and engagement with allied teams, including IT, Cybersecurity and Network Support.
• Ensures device management strategies delivery excellent user experience, minimizing downtime and operational disruption.
• Oversees introduction of self-service tools, automated support processes and user training programs.
• Partners with end users to optimize device provisioning, support and decommissioning processes.
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You will be successful in this role if you have:
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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.