You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Global Merchant & Network Services (GMNS), the merchant and bank partner network of American Express, acquires and maintains relationships with merchants and banks, who welcome American Express branded cards. We are dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Analytics & Products aims to provide best in class analytics to support key GMNS priorities, support strategic initiatives, optimize investments, accelerate merchant and network activation enhancing the value Amex acceptance brings to merchants and Card Members at scale.
Function Description
The role is responsible for strategy and analytics to deliver International Business Insights for GMNS:
·Development, review and/or execution of strategic actionable insights & analytical solutions to drive profitable marketing or servicing actions.
·Solving complex business problems by ideation, development & ownership of next generation tech solutions and algorithms.
·Analyze data to derive business insights and create innovative marketing solutions.
·Innovate and enhance existing solutions using advanced analytics.
Purpose of the Role
·Closely partner with Marketing, Product and CLM organization to build innovative consultative offerings for high impact merchants across industries and deliver diverse strategic projects
·The incumbent is expected to ensure accurate and relevant representation of data to create a compelling story for the merchants with actionable insights enabling quick and informed decisions.
·This role requires a solid background in strategy analytics, technology, and exceptional problem-solving skills.
·Prior experience on Business Insights and strategy is a plus
Job Responsibilities:
·Lead and empower an impactful team
·Work in a dynamic, fast changing environment, with attention to detail, great communication skills and success driving results through multi-functional collaboration
·Analyzing data to create insights to advise strategy and tackle business problems
·Evaluate impact on business of different strategies/initiatives and generate insights and recommendations for further improvement
·Innovating and evolving processes to drive business results
·Expand usage of data-backed decisions/products/data science in strategies and identifying opportunities with potential to scale
·Partner with multiple stakeholders across business units and geographies to drive implementation of new insights and recommendations
Critical Factors to Success:
·Solid ability to get results, self-starter.
·Good interpersonal, written, and verbal communication skills
·Ability to influence external partners, colleagues and senior leaders with clear thinking, robust analysis, and strong business intuition.
Business Outcome
·Create solutions focusing on strategic priorities and driving business
·Effective use of personalization capabilities to optimize business objectives through bespoke business insights
·Evaluate new advanced analytics techniques to build on existing solutions
Leadership Outcomes:
·Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
·Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
·Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Minimum Qualifications:
·4+ years of relevant experience in analytical domain
·Ability to derive insights from data, manage multiple projects and drive results in a fast-paced environment
·Strong collaborator with an ability to build relationships and challenge the status quo
·Excellent business writing and presentation skills with the ability to communicate effectively with all levels of managements and influence strategy
·Intellectual curiosity and ability to learn quickly
·Demonstrate attention to detail and ability to drive results
·Technical Skills: Familiarity with SAS/ SQL, R, Python, Hive, PySpark and Tableau.
·Bachelors in Statistics/Mathematics/Economics/ Engineering with relevant experience
·Preferred: Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management
·Experience in the merchant
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.