Build the future of the AI Data Cloud. Join the Snowflake team.
Snowflake’s Customer Experience Engineering Team is expanding! We are looking for an Engineering Manager to join and lead our talented team of software engineers. By building Intelligent Data Applications using Snowflake’s own technology, the Customer Experience Engineering team builds applications that can surface information both directly to customers, and to internal customer-facing teams, to enable faster understanding of root causes of issues, and paths to resolution. Snowflake has a vast amount of diagnostic and machine data that the team will use to create large scale batch and streaming data pipelines, visualizations, and applications to extract insights and intelligence from to get customers past roadblocks and back to consuming the Snowflake platform.
Lead the Customer Experience Engineering (CXE) Software Development team to deliver innovative systems and tools that enable Snowflake engineers to more efficiently assist customers in troubleshooting issues that require assistance.
Partner with the Director of CXE, product managers and other stakeholders to chart the quarterly and long-term roadmap for the team.
Drive the team to leverage the latest techniques in data engineering, machine learning, and data visualization to build a suite of both user-facing and internal-facing capabilities that enable fast resolution of customer issues to keep the customers focused on getting the most value out of the Snowflake platform.
Own systems that include diagnostics visualization, intelligent search, predictive issue detection, and workforce management systems. All of these systems need to be tightly integrated into the natural user experience flow, with awareness of context to enable users and customers to get the most value out of these systems.
In this position, the Manager will collaborate with other leaders across different boundaries in the organization, including Engineering, Support, and the Field, to contribute to the strategy and success criteria for the CXE vision.
A background in leading software development teams is required to support the building of applications and custom integrations between business systems. Experience managing or working closely with QA to build a test strategy for these systems is also required. This leader will also need experience partnering closely with Product Management, or even managing Product Management type roles.
A positive attitude and outlook.
Enjoys working with a high-performing, fast-paced team.
Ability to work in a team environment, collaborate well, and mentor engineers.
Ability to translate business strategy into action.
A track record of recruiting and leading technical teams in a demanding talent market.
Experience building enterprise grade, reliable and trustworthy software or services.
Excellent problem solving skills, and strong CS fundamentals including data structures, algorithms, and distributed systems.
Technical competency in Cloud environments, Data Warehouse architectures, and Software development methods.
Fluency in Java, Scala, or Python.
Fluency in SQL, Notebooks, or Spark.
Excellent interpersonal communication skills.
Outstanding written and oral English language skills.
Ability to travel.
Bachelor’s degree in Computer Science, related field, or equivalent practical experience.
2+ years of software engineering management experience.
4+ years of experience in technical leadership.
Ability to be hands-on technically and have a good understanding of full-stack engineering.
Ability to explain your team's analyses and recommendations to managers and discuss the technical trade-offs in product development with engineers.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?