Business Insights Responsibilities
Drive Commercial Excellence Insights locally: Dive into every key data, insights to find out what actions to take for the business’s ultimate success in collaboration with the Regional Insight Consultant.
● Identify analysis gaps and needs to conduct ad-hoc and in-depth analysis as required
● Leverage, combine and consolidate data from multiples sources (i.e. CRM, ERP, market data etc..)
● Analyze data for trends, patterns, and causal analysis to assist understanding of (e.g. customer behavior, customer needs, and purchasing drivers)
● Synthesize actionable insights and recommendations in order to assess regional performance, identify performance gaps and drivers, develop remediation / action plans
● Be pro-active in proposing methodology and approach to conduct analysis in order to generate valuable and actionable insights.
Drives Commercial Excellence Incentive processes locally:
● Coordinate Territory Quota-to-payout (Sales Target) setting locally in the markets
● Supports Regional Business Insights Consultant in the incentive’s coordination locally
● Validate Business submitted SIP framework and input templates and collaborate within country to fix gaps
●- Communicate incentives payouts to Payroll team as per Payroll process and within agreed timelines
● Prepare and validate leaderboard ranking such as President’s Club
● Communicate incentives calculation calendar/timelines within country and work cross functionally to ensure adherence to timelines
Systems Responsibilities
Commercial Excellence system tools (SFDC, pitcher) and process expert driving adoptions at country level
● Monitor top-down adoption of systems and new functionalities and design plan to address the issues
● Interact with Country Head to address adoption challenges
● Attend recurrent meetings organized by International Product Owners, to understand the local impact of the changes from other markets
Drives and continuously improves Commercial Excellence SFDC & Pitcher based capabilities and processes locally
● Drives Commercial Excellence capabilities and processes locally (e.g. Samples, Demos and Opportunities)
● Consolidate feedback from Commercial teams on systems and process capabilities, usability etc.
● Be the 1st level prioritization on enhancement requests
● Represents and advocates for these stakeholders at international forums (i.e. FAB, backlog prioritization meetings, etc) where improvements are prioritized based on this feedback.
Overall responsibilities
Focus + Specialization on solutions led by R Country Heads
● Achieve specialization (i.e. deep expertise) in terms of a franchise, markets, processes (or a combination thereof).
● Coordinate go-to-market analysis and optimization and territory alignment ensure standardisation in the approach locally
● Drive segmentation refresh and analysis locally
● Play role of advisor/consultant for Commercial Excellence Associates
● Proactively identify opportunities for process improvements
● Advise on development of new and to be retired regional KPIs & Dashboards (interacting with relevant International Product Owner)
Data & Data Quality
● Identify data cleansing needs and quality improvements, collaborating with relevant stakeholders (e.g. Customer Operations/CDA & sales teams) to address SFDC customer data gaps
● Coordinate data validation efforts locally in collaboration with relevant International Product Owner team.
● Execute tests as needed for systems or analytics based on guidance from International Product teams and International Test Manager
Stakeholder Interactions
● In interactions with Sales Teams (Reps + FLMs), collect feedback, issues, and improvement opportunities on Commercial Excellence tools and on sales processes
● Ensure relevance of solutions deployed by consistently engaging with stakeholders in field and back office.
● Deliver training locally for
o Field force on systems (SFDC & pitcher), analytics and relevant processes e.g. incentives
o Relevant stakeholders as per defined need (I.e. local marketing teams on SFDC campaigns etc..)
● SPOC for other functions in local markets (marketing, finance, S&OP etc...) to collect feedback, issues, and improvement opportunities on Commercial Excellence tools and commercial processes
● Support Country Head in QBRs providing Insights & Recommendations
● Develop a close connection with the field by participating in regular field rides and if relevant in the sales meetings.
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.