Job Description
As a Client Success Manager, you will be a bridge between Nuclei's clients & its internal teams enabling Nuclei to grow and expand faster.Who are we?At Nuclei, we are building an integrated API platform, which enables the banks to recapture their "store of value" identity and allows customers to exchange value across various merchants and wealth management services while providing a seamless customer experience.Our platform injects consumer tech DNA into the banks and enables them to integrate with any 3rd party service or product quickly, thereby providing an enriched experience to their customers. With an emphasis on providing seamless customer experience, real-time integration with multiple third-party products, and a data-driven approach to solutions, Nuclei is the ultimate digital banking solution!Why is this position required?To form strong business-to-business relations with clients to help in up-sell and cross-sellTo give a different perspective to impact product growthTo facilitate clear communication between Nuclei and banks to internally manage on-time deliveryOwn & increase the Monthly Recurring Revenue growth of the company from your accountsRole & ResponsibilitiesKey job responsibilities include, but are not limited to,As Client Success Manager, you shall be the voice of the banks within the companyYou will own the relationship with the client end-to-end to ensure their success and achieve revenue targetsEngage & build strong relationships with the senior stakeholders at the client organizations to showcase the value-driven by our solutionsSet KPIs and goals with clients and collaborate with internal teams to achieve these goalsWork with the clients to plan strategic initiatives to achieve targetsCoordinate with internal teams to conceptualize and execute the initiatives planned with the clientsWork with the sales team to create a detailed solution for new requirements from the clientAs a champion of the banks, help prioritize features in the product roadmapWhy should you apply?The global FinTech environment has just started getting more exciting. This is the best time to get on the FinTech bandwagon. We at Nuclei are building a global digital banking platform, which will enable banks to transition into digital 2.0 and deliver a full-stack solution to their customers.We are looking for people who are passionate about learning, who love taking ownership, and who are self-motivated. These candidates thrive working in a dynamic environment and would go above & beyond to deliver solutions to customers.What will you do?Be the face of Nuclei for the banks. Coordinate between various teams and the banks. Work closely with them to improve product features.Profile of an ideal candidate - Skills & ExpertiseExcellent communication and interpersonal skillsAbility to critically analyze data to make decisions and support it with logical reasoningSelf-aware, have an aptitude for learning, and high attention to detailCollaborative and can get things doneWillingness to travel extensively to meet clients across geographiesMust-havesGood communication and presentation skillsComfort with project managementWillingness to travel, both within and outside India (sometimes at short notice)Energy! Should be a hustler1 to 2 years of experience
