Manager, Client Management

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Global Trade and Receivables Finance 

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Role Purpose

• The role holder is responsible for consultative selling, implementation and management of GTRF products to customers and prospects and managing existing GTRF relationships to promote increased profitability and relationship depth, while minimizing risk 
• They will develop new revenue streams by identifying and selling innovative GTRF solutions to a portfolio of clients thus maximizing commercial profitability and relationship depth. This will include responsibility for pricing, reviewing and negotiating the full range of GTRF services together with effecting any cost reduction initiatives required by the Group. 
• Drives best practice in lending and risk policies ensuring this remains in line with economic and market practices  

Impact on the Business

• To manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolio  planning and client monitoring/contact
• Develop effective strategies for maintaining and growing a client portfolio in order to maintain and generate new income for the Group. This will involve initiatives such as sector planning and client/contact monitoring to ensure efforts and support GTRF business objective
• Manage portfolio customers and follow end to end CM process as defined by Business Development Transformation
• To manage costs within plan, keep losses to a minimum and identify any cost reduction initiatives.
•  Work closely with colleagues to promote awareness of GTRF products, strategies and competitor information amongst the RM and other strategic business communities.
•  Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect he customers and the Bank.  

Customers / Stakeholders

• Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate     and receive quality referrals for/from other parts of the Group.
• Where appropriate undertake professional presentations etc. to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks.
•  Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events.
• Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions Incremental revenue and customer satisfaction
• By matching customers’ requirements in response to proposal requests (RFP’s etc.)
• Provision of appropriate strategic business ideas based on awareness of market and industry initiatives and customer feedback. Sharing of best practices and to the overall direction of GTRF regional and global business.

Leadership & Teamwork 

• Be a team player. Work with the team members and colleagues in order to perform the role the best of abilities.
• Demonstrating excellence in sales and following end to end sales process as defined internally
• Be self-motivated and achieve results in the face of setbacks
• Keep management informed of progress/obstacles towards sales targets
• Establish an interactive dialogue process with Risk Management teams in order to build a sustainable  asset growth
• By demonstrating and sharing best practices with colleagues.
• Sharing of feedback to appropriate stakeholders and colleagues
• By provision of commentary to team leader, senior client management, product and sales etc.

Operational Effectiveness & Control

• Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards.
•  Ensure all CM Sales activity documentation is complete to provide performance tracking and targeting future sales efforts
•  Continually assess the CM Sales processes to identify improvements
•  Keep Team leader informed of any obstacles, issues etc.
• Compliance with and management of sales suitability risks and requirements
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
•  Monitors own completion of mandatory training
•  No unknown crisis issues
•  Liaise with Client Service Teams, CoE inclusive, to certify a deliver an outstanding services to clients 

Major Challenges

• Drive sales from existing clients and manage attrition
• Managing multiple time sensitive tasks
• Constantly evaluate - Customer banking practices and trends in the market, GTRF systems and techniques employed and the competitive market place.
• Adapting to a fast pace work environment and continually changing lines of communication, technological advances etc
• Ensuring RM community is sufficiently knowledgeable with GTRF products/services/ regulation and having confidence they are able to continually apply this knowledge to their client base 

Role Context

• GTRF is a key strategic business for the HSBC Group under CMB and its history is mixed with almost 150 years of Group history. HSBC is recognized worldwide as “the World's leading and largest trade bank and a Leading player in the receivables finance market” and its global leadership is unquestionable.
• Through capitalizing on the Group’s international network and on the regional expertise, GTRF [regions name] not only consistently holds an important status internally as a reliable and relevant income generator as well externally receiving formal market recognition.
• The Group has defined International Trade as the highest priority area to explore business opportunities for next years, engaging all levels in the organization to position HSBC as the primary provider for Corporate clients for their international needs worldwide.
• Must have a thorough understanding of the GTRF business and takes a long term view of expected changes
• To look for new sales opportunities, increase wallet share and generally ensure the performance of the client
• Ensure client satisfaction including identifying and dealing with actual or potential business or relationship risks 

Management of Risk

• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. 
• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. 
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Additionally they will ensure they effectively manage sales suitability, money laundering, counter terrorist financing, fraud, and reputational risk. 
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department