Manager - Business Process - SCO

JOB DESCRIPTION 

1. JOB DETAILS
Position Title: Manager – Business Process DP World 
Reports to: Sr. Director - Business Process :  – 
Department: Business Process : .
Business Unit: DP World India SCO Section / Cost Code: -
2. JOB PURPOSE

DP World is on a journey to deliver end-to-end integrated global supply chain solutions for Beneficial Cargo Owners (BCOs) and customers. This entails that we offer our end-to-end integrated solutions, unconstrained by our asset network, capturing synergies across our businesses and leveraging them as needed. 

To provide greater capabilities to our customers, it is imperative that the full potential of our systems and tools is unlocked to help generate the intended value to our internal and external customers. The processes and standards are to be sharply aligned to the needs of the Business, and they need to be well defined, transparent, efficient and support sustainable business development. This philosophy is applicable to both existing and new processes within the organisation.

3. JOB DIMENSIONS

Number of Staff Supervised (if applicable)

Direct Reports:

Indirect Reports:

4. KEY ACCOUNTABILITIES

Work closely with the Process leads and Business on the identified projects or areas

Create and Maintain process maps and documentation (including BRDs, Business Cases, etc.) to be signed off by the business/COE functions

Support adoption of systems and tools, review of new requirements and their alignment with Business & Tech

Support the business in adhering to these agreed processes and systems and monitoring on ground implementation.

Review for continuous improvements to processes due to changes in internal systems or external factors.

Look at processes from an end-to-end or integrated perspective.

5. jOB cONTEXT

The process analysts through their skill in process mapping and documentation techniques will support the various projects and industry squads. This will help the organisation to understand business pain points or discover opportunities to help analyse problem statements working closely with the business and tech verticals to develop solutions leading to sustainable improvements. This approach will provide an integrated holistic perspective giving us the agility and flexibility to continuously assess and improve to deliver better services to our internal and external customers.

6. QUALIFICATIONS, EXPERIENCE AND SKILLS

• Graduation with 5-7 years of experience in Logistics and Supply Chain industry in Process related roles
• Certified Lean Six Sigma Master Black Belt / Green Belt
• Prince 2 or equivalent certified (desired)
• ISO9001 Lead Auditor certification(desired)
• Agile methodology and Analytics would be an added advantage
• Experience in establishing and running Continuous Improvement Programs will be an added advantage
• Experience in managing large scale organizational change in culture, management systems and Technology deployment
• Believes in a non-hierarchical culture of collaboration, transparency, and trust across the organisation
• Gravitas and grit

7. COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal:

BU CEOs, Sectoral squads, CEO functions and Tech teams

External:

Customers, Industry thinkers and influencers

8. FRAMEWORKS, BOUNDARIES AND DECISION-MAKING AUTHORITY 

9. DP World COMPETENCIES (For group people USe ONly)

Job Family:

Our Principles Level: 

10. Approvals

Group People: